Transsmart Help
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Transsmart
Our Customer Service teams are always ready to help you. The easiest way to reach us is by using the contact form (all nShift products):
Announcements
- Final forum post here; replacing this current Announcements forum
- DPD migration
- [ERROR]: Undefined system error: GENERIC BOOKING. or [ERROR]: Onbekende fout: GENERIC BOOKING.
- Maintenance window ACCEPTANCE environment
- planned maintenance window nshift/Transsmart platform
Release Notes
- API/MyTranssmart - Release note week 37 - location select (PUDO)
- Transsmart carrier release notes week 35 and 36 (2022)
- API Release note: fix for address validation
- MyTranssmart - Release notes week 37 (2022)
- Transsmart carrier release notes week 29 and 30 (2022)
SmartTrack: Create your own track-and-trace emails
- Setting up SmartTrack | 1. Create template groups
- Setting up SmartTrack | 2. Configure the template
- Setting up SmartTrack | 3. Sending conditions
- How does the email functionality work for Track & Trace email?
- What must be provided to create a Track & Trace email?
Trackbox: Create your own track-and-trace page
SmartScan: Create your own scansheet
Download Teamviewer
Solve error messages
- TS11: Receiver country code is incorrect: XX
- [Zipcode does not meet minimum length requirements.] / [TS12: The recipient's ZIP code is incorrect, please check.]
- [originalCarrier: "TS13: There is no carrier selected for this shipment. Please make sure this is according to the Transsmart carriercode."]
- [TS15: Invalid service level time code [value] for carrier [carriercode]]
- TS16: Invalid service level other code [value SL other] for carrier [value carrier]
Solve print issues on labels and documents
- SmartPrint: Cannot find printer with name 'Default'
- SmartPrint: FAQ's
- SmartPrint: I'm running SmartPrint as a Windows Service. Why are my default printer settings not taking effect?
- SmartPrint: Error Resolving timed out after 7111 milliseconds (or similar)
- SmartPrint: what is my account information?
Solve BPO error messages
- BPO B1: The house number addition value [XXX] for the [RECV] address can not be longer than 8 characters
- BPO B1: The house number addition value [XXX] for the [INVC] address can not be longer than 8 characters
- BPO B1: The house number value [XXX] for the [INVC] address can not be longer than 8 characters
Solve DHL error messages
Solve ABM error messages
Solve DAC error messages
Solve DPD error messages
Solve PNL error messages
Solve TNT error messages
Check if notification mail has been sent
Solve GLS error messages
- GLB B1: an exception occurred: nl.copernicus.niklas.module....
- GLS socket error response received: :E013:...
- GLB B1: an exception occurred: nl.copernicus.niklas.module.includes...
- GLB B1: an exception occurred: nl.copernicus.niklas.module.includes...
- GLS B1 The combined length of the street1 and house number fields...
Know if you need to update the SSL certificate
Dutiable shipments
General information
SmartPrint installation
MyTranssmart manuals
- MyTranssmart environments
- Book + Print functionality
- Booking a shipment via New Shipment
- Duplicate a current shipment to a new shipment
- Import shipments
MyTranssmart | Manage Account
- MyTranssmart Quick Configuration Guide
- Configure default booking profiles
- Add default packages
- Add dispatch and/or own pickup points
- Hide segments on the shipment detail page
Subaccount structure
Transsmart Carrier list
UPS
PostNL
DHL
- Necessities connection DHL Express
- Necessities connection DHL Parcel Connect
- Necessities connection DHL Parcel (SVT)
- DHL Express Shipment Information Restrictions
- SVT Shipment Information Restrictions