Transsmart help
+31 88 1260 303
Transsmart
- Call Transsmart Customer Service
- How to submit a request to Customer Service
- Status page link
- Support process
- Administration and billing
- Transsmart functionalities list
- Manual nShift Insurance
- FAQs nShift Insurance
- FAQ: which fields are relevant for the insurance booking process?
- FAQ: what is the claims flow with Cover Genius?
- FAQ: which insurance and tax percentages are used to calculate the premium?
Book parcelshop shipments
Configure your own transport rates/tariffs with self-service
View reporting through JasperReports
Download Teamviewer
Check if notification mail has been sent
Solve error messages
- TS11: Receiver country code is incorrect: XX
- [Zipcode does not meet minimum length requirements.] / [TS12: The recipient's ZIP code is incorrect, please check.]
- [originalCarrier: "TS13: There is no carrier selected for this shipment. Please make sure this is according to the Transsmart carriercode."]
- [TS15: Invalid service level time code [value] for carrier [carriercode]]
- TS16: Invalid service level other code [value SL other] for carrier [value carrier]
Solve print issues on labels and documents
- Downloading a label from the portal
- SmartPrint: Cannot find printer with name 'Default'
- SmartPrint: FAQ's
- SmartPrint: I'm running SmartPrint as a Windows Service. Why are my default printer settings not taking effect?
- SmartPrint: Error Resolving timed out after 7111 milliseconds (or similar)
Solve BPO error messages
- BPO B1: The house number addition value [XXX] for the [RECV] address can not be longer than 8 characters
- BPO B1: The house number addition value [XXX] for the [INVC] address can not be longer than 8 characters
- BPO B1: The house number value [XXX] for the [INVC] address can not be longer than 8 characters
Solve DHL error messages
Solve ABM error messages
Solve DAC error messages
Solve DPD error messages
- Shipment submit failure: Shipment booking failed. Internal service call failed. Bad Request: An internal server error occurred, - I/O error: Read timed out; nested exception is java.net.SocketTimeoutException: Read timed out
- DPA carriercode mandatory shipment data for non-EU shipment bookings
- DPD B1 : Error Code(414) : No results left after service code filtering during route lookup
- DPD B1 : Error Code(404) : Product B2C (Home) is not valid to country XX
Solve PNL error messages
Solve GLS error messages
- GLB B1: an exception occurred: nl.copernicus.niklas.module....
- GLS socket error response received: :E013:...
- GLB B1: an exception occurred: nl.copernicus.niklas.module.includes...
- GLB B1: an exception occurred: nl.copernicus.niklas.module.includes...
- GLS B1 The combined length of the street1 and house number fields...
Solve TNT error messages
Dutiable shipments
General information
SmartPrint
MyTranssmart manuals
- Embedded return form
- Streamed Statuses
- MyTranssmart environments
- Book + Print functionality
- Booking a shipment via New Shipment
MyTranssmart | Manage Account
- SSO (Single Sign-On) in MyTranssmart
- Change log page in MyTranssmart
- MyTranssmart Quick Configuration Guide
- Configure default booking profiles
- Add default packages
Subaccount structure
Transsmart Carrier list
Transsmart Generic Online (TGO) / Transsmart Generic Manifesting (TGM)
UPS
PostNL
DHL
- DHL Parcel (DHG) shipment information needed outside of EU
- Necessities connection DHL Express
- Necessities connection DHL Parcel Connect
- Necessities connection DHL Parcel (SVT)
- DHL Express Shipment Information Restrictions