Configure your own transport rates/tariffs with self-service

• Rates/tariffs engine user manual

View reporting through JasperReports

• Jasper Reporting manual for customer

Download Teamviewer

• Downloading Teamviewer

Check if notification mail has been sent

• How to: Check if notification mail has been sent

Solve error messages

• TS11: Receiver country code is incorrect: XX
• [Zipcode does not meet minimum length requirements.] / [TS12: The recipient's ZIP code is incorrect, please check.]
• [originalCarrier: "TS13: There is no carrier selected for this shipment. Please make sure this is according to the Transsmart carriercode."]
• [TS15: Invalid service level time code [value] for carrier [carriercode]]
• TS16: Invalid service level other code [value SL other] for carrier [value carrier]

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Solve print issues on labels and documents

• Downloading a label from the portal
• SmartPrint: Cannot find printer with name 'Default'
• SmartPrint: FAQ's
• SmartPrint: I'm running SmartPrint as a Windows Service. Why are my default printer settings not taking effect?
• SmartPrint: Error Resolving timed out after 7111 milliseconds (or similar)

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Solve BPO error messages

• BPO B1: The house number addition value [XXX] for the [RECV] address can not be longer than 8 characters
• BPO B1: The house number addition value [XXX] for the [INVC] address can not be longer than 8 characters
• BPO B1: The house number value [XXX] for the [INVC] address can not be longer than 8 characters

Solve DHL error messages

• DHP B1(handle) For Shipments to GB customs info is needed in the booking
• (340015) The declared value is missing.:
• (151) Shipper segment Shipment Id Mandatory Required error:
• (111) Error in parsing request XML:Error: Datatype error: In element 'TermsOfTrade' :...

Solve ABM error messages

• ABM B1: for a shipment from your country to GB, the following fields are mandatory: SEND VATno SEND EORIno RECV VATno RECV EORIno

Solve DAC error messages

• DAC B1(validateShipmentData) No shr_descr found in the database for this shipment...

Solve DPD error messages

• Shipment submit failure: Shipment booking failed. Internal service call failed. Bad Request: An internal server error occurred, - I/O error: Read timed out; nested exception is java.net.SocketTimeoutException: Read timed out
• DPA carriercode mandatory shipment data for non-EU shipment bookings
• DPD B1 : Error Code(414) : No results left after service code filtering during route lookup
• DPD B1 : Error Code(404) : Product B2C (Home) is not valid to country XX

Solve PNL error messages

• PNL B1: geen INVC huisnummer aanwezig, dit is verplicht voor pakjegemak zendingen
• PNL B1: For service level ZONDAG, a date on a Sunday is required
• PNL B1: org.xml.sax.SAXParseException lineNumber: 1 columnNumber: 1 Content is not allowed in prolog.

Solve GLS error messages

• GLB B1: an exception occurred: nl.copernicus.niklas.module....
• GLS socket error response received: :E013:...
• GLB B1: an exception occurred: nl.copernicus.niklas.module.includes...
• GLB B1: an exception occurred: nl.copernicus.niklas.module.includes...
• GLS B1 The combined length of the street1 and house number fields...

Solve TNT error messages

• TNT B1: unable to execute http call: java.net.SocketException: Connection reset

Know if you need to update the SSL certificate

• SSL update *.transwise.eu

Dutiable shipments

• Create dutiable shipments
• Know if you are prepared for Brexit changes