GLS socket error response received: :E013:: a product code which is not permitted in the consignee’s country is transmitted
When you receive this error message, this pertains to the data entered in a certain field in the booking to GLS.
E013 has to do with the service level you're trying to book. Please note that using service level BUSINESS is only allowed for shipments within the Netherlands and that service level EUROBUSIN is only allowed for shipments outside of the Netherlands. Please check the following:
- Are the sending and receiving countries correctly entered?
- Have you booked the correct service level?
Should you need further assistance with this issue, please do not hesitate to contact us at firstname.lastname@example.org and please send us the reference of the shipment that you're experiencing issues with.