SmartReturns: Increase customer satisfaction and reduce return costs

We like to make things easy for you! 

Do you recognise this? 

Your company is a growing (omnichannel) wholesaler or sales organization. Sometimes, your customers (whether consumers or businesses) might not be fully satisfied with their deliveries. You may have also experienced unexpected shipments of returns, along with all the related challenges.

Handling complaints and the associated returns properly is very important for maintaining and improving customer satisfaction. Convenience is a key factor, but it’s also helpful for you internally to have a clear idea of the daily return volumes so you can plan your logistics accordingly.

Reduce costly returns with SmartReturns

The advantages 

• Boost customer satisfaction with a simple, clear returns process.
• Get updates on return shipments via clear status messages and tracking.
• Avoid costly returns by eliminating errors in (international) return addresses.
• Cut return handling costs by providing all necessary info upfront and on the return label.

Front Back

The use of SmartReturns 

With the Transsmart Business / Advanced Subscription, SmartReturns streamlines your return process in several ways:

• Include a return label with every outgoing shipment.
• Have Transsmart email the return label and instructions to your customer.
• Combine outgoing and return labels with your packing slip on a branded form.*
• Integrate with your returns/RMA portal for customers to print return labels online.

How does SmartReturns work? 

The SmartReturns module works seamlessly within the SmartShipping module, which connects to over 50 different ERP, WMS, and e-commerce systems. With the sales return order, you can easily print the return label and notify the carrier for pick-up.

If you deliver to consumers, they also have the option to drop off their parcel at one of the many nearby pick-up points.

Using our My Transsmart API, return processes can be smoothly customized and integrated into any e-commerce or return system. Once the SmartReturns module is set up and your carriers are configured with delivery options through Transsmart, you’re ready to go.

Together with our partners Lexmark and Pinnpoint, we offer the Print & Ship™ solution, which allows you to create return forms and labels fully branded with your company’s identity. For more details, please take a look at our SmartLabel solution.

* Print & Ship™ solution in association with Lexmark and Pinnpoint.

SmartLabel: Print all transport-related labels from one system

Do you recognize this? 

All transport labels are automatically generated with the help of our SmartBook&Print module from your ERP, WMS, or e-commerce system. However, every shipment (or receiver) imposes different requirements on the accompanying labels. Think about customer-specific arrangements, return labels, information for ADR shipments or size labels for shoes and clothing. In addition, your marketing department would like to include extra advertising messages with the shipment. So a lot more needs to be done than printing a transport label before the shipment can leave your warehouse. But wow, do you guarantee all these requirements and (customer) specific arrangements?

The use of SmartLabel

SmartLabel can, in combination with the Transsmart Business or Advanced subscription, be used for various purposes that render your shipping process more transparent and easier:

• Automatic printing of additional shipping labels to, for example, mark several sides of a pallet or package. 
• Automatic printing of return labels together with the outbound shipment (the so-called Label-in-a-Box solution). 
• Automatic printing of shipping labels with advertising messages and / or your own company logo. 
• Print labels with another sender, or anonymously, if you perform the transmission on behalf of another party. (dropshipments) 
• Automatic printing of delivery note information on label format so that the contents of the package or pallet is clear. 
• Automatic printing of specific marking labels for, for example, ADR limited quantities, fragile items or temperature controlled shipments. 
• Automatic printing of combined shipping labels, return labels and packing slip information integrated on 1 form (the so-called Print & Ship® solution)

How does SmartLabel work?

Together with our project manager, you identify needed additional labels and their applicable situations. These templates are set up in Transsmart and linked to users, delivery options, or other settings. Each label is evaluated for requirements per parcel, pallet, or shipment, including print quantities. It is also determined whether labels/documents print via laser printer (PDF) or label printer (ZPL). When printing shipping labels, all related documents are printed on the correct printer in the right quantities, using booking data accurately within the documents.

In association with Lexmark it is even possible to deploy the Print & Ship™ module, which makes it possible to print the packing slip, the label and the return label on one A4 sheet, double-sided and fast.

Return document & label in your corporate identity with Print & Ship™ . 

The advantages 

• Only one system is required to print all documents. 
• Save time: no double entry is required anymore. The data from the ERP system is used.
• Increase your customer service and clearly mark your shipments with all the necessary information. 
• Increase your marketing reach through clever expressions on your label.
  
  

What does it cost? 

To get pricing information for implementing SmartLabel, please reach out to our Sales department here.