Core functionalities

Functionality	Short description of feature	Essential	Professional	Premium
Customer support	Support via phone, e-mail, and help center. Please see separate documentation for the response times and opening hours.	Essential 08:45 – 17:00 (CET)	08:45 – 23:00 (CET)	Premium 24x7
Online dashboard	Access to our online dashboard to find, create and manage your shipments
Configure settings and services	Configure various account settings in the dashboard, e.g. user rights, packages, booking profiles etc
Shipment booking	Generate and book shipments with over 230+ carriers.
Manifest	Automate the manifesting process
Label printing	Print or receive labels in multiple sizes and formats like ZPL, PDF or base64
Return label in the box	Return label in the box
Pick-up and drop-pff points	Ship to pick-up locations or from drop-off locations
Address book	Address book for faster creation of manual shipments
API integration

Advanced Functionalities

Functionality	Description	Essential	Professional	Premium
Configured delivery options	Retrieve the configured delivery option via our API
Brand your shipping experience	Brand your shipments with logo, sender addresses etc. to support the best customer journey
Mass upload	Mass upload shipments via our dashboard. Prepare them to process one by one or immediately print all shipments after upload
Batch printing of labels	Print labels in batches by quickly selecting them in your inbox.
Dashboard customization	Create screens, limit fields, or functionality
Use templates for fast shipping	Reduce filling all the data every time with our booking profiles and pre-filled addresses
Return form for your website	Create an embedded return form on your website using our returns service
Warehouse scan and ship*	SmartScan: Additional option within the dashboard, to process shipments quickly and efficiently with a barcode scanner
Print&Ship® label*	Save paper & prevent the use of plastics by using the Print&Ship® label
Extended label*	Custom label with specific information for your industry or customer
Custom 2nd label*	Custom label with specific information for your industry or customer
Find. create and manage your shipments	Find, create and manage your shipments in our online dashboard
Direct links	Use deep links to integrate the Transsmart Dashboard functionalities with your application
Change log	Change log with revert function in case of wrong or accidental change
Single Sign On (SSO)	Single Sign On with Microsoft, Okta or Google
Subaccounts	Create a hierarchy with separate environments for divisions, brands, or customers
Theming	Theme the online interface to match your company's identity
Routing rules	Automated selection of carrier and carrier products based on pre-defined rules
Pick Up Drop Off points	Retrieve Pick Up Drop Off points of all your carriers in a single call
Customs documents	Generate customs documents or trade paperless
Carrier select	Manual or automatic selection of the cheapest or fastest delivery option
Predict transport cost	"Make your month closing easier by getting to see all expected transport costs at a glance"
Customer cost analysis	Upon booking the calculated rate is forwarded to your system. Use this for customer cost analysis
Dangerous goods	Comply with regulations and provide the correct information to the carrier in case of dangerous goods
Shipment consolidation	Consolidate shipments to the same recipient to reduce delivery costs
Custom pick-up and drop-off points	Add your stores as pick-up and drop-off points
Insurance	Option to purchase extended parcel insurance

Printing functionalities

Functionality	Short description of feature	Essential	Professional	Premium
Fast print	Print the shipping label for your booked shipment immediately.
Print software	Support for Windows, Windows server (Mac and Linux available at request).
PDF or RAW	PDF or RAW printing (ZPL). Printers installed on pc / server.
Print to user or printer	Print documents to the configured printers per user or direct to a specific printer
Use your print software	Receive your documents and print them via the printing solutions of your application
Print on package level	Print on package level for warehouse labeling machines

Reporting functionalities

Functionality	Short description of feature	Essential	Professional	Premium
API reporting	Use our API to retrieve shipment data in your applications like BI tools or E-COM/ERP/WMS/TMS etc.
Basic reporting	An overview of your transport flows with our basic excel reports.
Advanced reporting	More extensive excel reporting, including shipments per period, carrier, delays, performance, historical status information, and cost predictions.
Scheduled reporting	Schedule reports to receive them via e-mail or FTP, SFTP, FTPS

Track & Trace functionalities

Functionality	Short description of feature	Essential	Professional	Premium
Carrier status events **	Receive status updates for your shipments by calling our API or let us push them directly to you when they are available
Harmonised Transsmart status events	Receive carrier statuses in our 52 harmonised status model
Notification e-mails	Automatically send personalized e-mail notifications to your customers in your corporate identity
Spam Prevention	Maximize email deliverability with authentication methods SPF and DKIM
Tracking page in your corporate identity*	TrackBox: no separate pages per carrier anymore. Create a Track & Trace page in your corporate identity with a link to your website or webshop
Proof of Delivery	Receive Proof of Delivery (POD) data, such as a signature or photo into your system

* This function has an additional recurring cost. 
** Except for Royal Mail. This carrier requires a surcharge for status updates.

All functionalities depend on the integration level and the carrier’s possibilities and support. In case of any questions, please consult sales or your account manager.