Ship Help
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Ship
DeliveryHub (former Consignor) has changed name to nShift Ship.
Our Customer Service teams are always ready to help you. The easiest way to reach us is by using the contact form (all nShift products):
Reports and Statistics
- Getting started with Portal
- Customize your Portal Dashboard
- Invoice control and deviation tools
- Carrier Performance
- Using status filters and colors in Portal reports
Tracking
- Embed the Shipment Viewer into your website
- Carrier ETA - estimated delivery date
- Using search in nShift Portal
- Introduction to the public Shipment Viewer
- Creating Shipment Viewer Profiles and public tracking URLs
Portal Configuration
Portal APIs
- ShipmentData API
- API configuration setup
- Container API
- Getting started with PortalData Export
- Standard Portal Export setup
User Management
- Understanding user types and roles
- Creating a new user
- Cloning a user in Portal
- Editing an existing user profile in Portal
- Single Sign-On (SSO)
Data Storage
Troubleshooting
Shipments and Manifesting
- Getting started with Ticket (web based solution)
- Transmitting EDI files to carriers in Ticket
- Setting up auto transmit of EDI files in Ticket
- How to confirm if EDI files have been transmitted from Ticket
- Creating a return shipment in Ticket
Configuration of Ticket
- Using the setup configuration interface (Ticket Self Service)
- Setup configuration - Carriers, Products and Services (Ticket Self Service)
- Setup configuration - Shipment Completion (Ticket Self Service)
- Setup configuration - Price Calculation (Ticket Self Service)
- Setup configuration - DG Office (Ticket Self Service)
Advanced Features
Drop Zone
Documents and Customs
Introduction
- Introduction to Shipment Server API
- Getting started with Shipment Server integration
- Find your API key in Portal
- Transmitting EDI files to carriers in Shipment Server
- Shipment Data Object
API Version 1
API Version 2
Ship Advisor 2.0
- Introduction to Ship Advisor 2.0
- Overview of the GetShipAdvise Options
- Using fallback prices with GetShipAdvise
- Using StoreOrder to save orders for import
- Creating Shipments using TimeSlots
Ship Advisor 1.0
Shipments and Manifesting
- Getting started with nShift On-premises
- Manual transmit of EDI files in nShift On-premises
- Setting up auto transmit of EDI files in nShift On-premises
- How to confirm if EDI files have been transmitted from nShift On-premises
- Creating a return shipment in On-premises
Installation and Maintenance
- nShift Ship (Consignor) system requirements and web services
- Install nShift On-premises Client (Consignor)
- Installing nShift On-premises Server
- Moving nShift On-premises to a new server
- Supported printers
Configuration of On-premises
- Find your Installation ID
- Customize the Production view in nShift On-premises
- Overview of setup items
- Adding date and time automatically in Production view
- Setting up loading meter calculation
Documents and Customs
- Adding a QR code to your label
- Using label overlays to add content to your labels
- Reprinting a label or document in nShift On-premises
- Using Paperless invoice in nShift On-premises
- Using the Store Document feature in On-premises
Notifications
Address Book
Advanced Features
- Using the Custom Operations setup item
- Using the Container feature in nShift On-premises
- Sending return labels by email (Mailback)
- Using the Shipment Changes Log in nShift On-premises
- On-demand insurance service in nShift Ship
Backup and update
Dangerous Goods
Troubleshooting
- Configuring and using the Status Log
- Restarting the Consignor Service and troubleshooting
- Changing the Sent view to prevent SQL timeouts
- Opening Windows Firewall for client connections to server
- nShift On-premises could not connect to Consignor Service
Shipping Rules
- Introduction to Shipping Rules
- Shipping Rules UI Lesson 1: File management
- Shipping Rules UI Lesson 2: Creating Select Rules
- Shipping Rules UI Lesson 3: Creating Service Levels
- Shipping Rules UI Lesson 4: Setting up prices
Freight Rate Calculation
- Introduction to Freight Rate Calculation
- Activating Price Calculation in On-premises
- CPC Lesson 1 - Introduction and Activation
- CPC Lesson 2 - Configuring the Main settings
- CPC Lesson 3 - Setting up Zones
Filedrop Integration (Import)
- Getting started with filedrop integration (Import)
- Standard file for filedrop integration (import setup)
- Adding a service to a carrier code in Import Setup
- Using expressions in your import setup
- Scheduling cleanup of imported files
Plugins
- Introduction to nShift plugins
- Setting up the Magento 2 nShift plugin
- Getting started with the Magento 2 nShift plugin
- Setting up nShift's Linnworks plugin
- Using the nShift Linnworks plugin