If you have set up ShipAdvisor to retrieve prices, you might notice that no prices appear sometimes, such as when the carrier's price calculation web service is not responding or times out. To help with this, you can set up a fallback solution to make sure a price is always displayed.

This article will explain how to add a fallback price to an existing setup.

1. Go to nShift Portal > Ship > Configuration > Shipping Rules.
   
   
2. Edit your Shipping Rules file. If it is in use, choose Edit in Drafts.
   
   
   
   
3. Under the General tab, ensure the box next to Set freight price (simple - one per product) is checked and click Next.
   
   
   
   
4. Under the Service Levels tab and expand the configuration for the product needing a fallback price.
   
   
5. Fill in Price and Currency, and check the box next to Only use as fallback price. In the example below, the price of 5 EUR will be used as a fallback price.
   
   
   
   
6. Click Save.
   
   
7. The next time you use GetShipAdvise and you do not get a response back from the price calculation setup, you will see a fallback price.