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Restarting the Consignor Service and troubleshooting

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Malene Tidemann
Updated

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The nShift On-premises server (ConsignorServer.exe) is a Windows Services application and can be controlled by the Windows Services application. The service must be running for nShift On-premises to work. After updating and during troubleshooting, it is often a good idea to restart the service.

This article will explain how to start and restart the service, and suggest some things you can try during troubleshooting:

Starting and restarting the Consignor Service

Restarting the service from nShift On-premises:

  1. In nShift On-premises, go to Tools in the top menu and select Restart nShift On-premises Server...

    restart.png

  2. Click Restart Now and click Yes when you are asked to confirm the restart.

    restart_now.png


Restarting the service from the Windows Services application:

  1. In Windows, go to Services by using the command services.msc or choose Control Panel > Administrative Tools > Services.

  2. Find the service named ConsignorServer.

  3. If it's not running, either right-click and choose Start or click the Start button. If it's already running, then restart it by right-clicking and choosing Restart or by clicking the Restart button.

    services.png

  4. Wait for about 20 seconds, then start nShift On-premises again. If you experience a database error, nShift On-premises was started before the service was ready. In that case, wait for a little and click Try again.

 

Dependencies on other services.

nShift On-premises is dependent on Remote Procedure Call and Network Store Interface Service. Check that these services are running - the ConsignorServer service will not start as long as they are not running.

  1. In Windows, go to Services by using the command services.msc or choose Control Panel > Administrative Tools > Services.

  2. Find Remote Procedure Call and Network Store Interface Service and check that they have the status Running.

 

Uninstalling/Installing the Consignor service

  1. Locate the Consignor folder: C:\Program Files (x86)\Consignor

  2. Find and run UnInstallService.bat - this will uninstall the service

  3. It may be necessary to restart the server before a service can be added again.

  4. Run InstallService.bat to install the service again.

 

nShift On-premises cannot connect to the Consignor service

If you see the following message when you try to start nShift On-premises, the Consignor service has stopped running.

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  1. In Windows, go to Services by using the command services.msc or choose Control Panel > Administrative Tools > Services.

  2. Find the service named ConsignorServer.

  3. Right-click and choose Start or click the Start button. If it is already running, then restart it by right-clicking and choosing Restart or by clicking the Restart button.

  4. Wait for about 20 seconds, then start nShift On-premises again. If you experience a database error, nShift On-premises was started before the service was ready. In that case, wait for a moment and click Try again.

  5. nShift On-premises should be able to start now. If not, try to restart the machine running the server. 

If the problem persists, please contact our customer service.

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