In nShift we use TeamViewer for remote support when helping nShift Ship customers. TeamViewer is an application that allows us to connect to your machine and perform a remote support task.
If the file does not download when clicking the link, try copy-pasting this URL into your browser:
You can also access TeamViewer from nShift On-premises by choosing Help > Remote support
When you run the file, the TeamViewer QuickSupport window will open up and look like the example below. Tell nShift Customer service the 9-digit ID to allow them to connect to your computer (the example below has been anonymized). If you are running another version of TeamViewer, you may see a password instead of the stars. In this case, you must also provide the password.