When you make use of a ZEBRA printer it may occur that the settings of this printer are not correct (anymore), where after the label is not or not entirely printed. Please make sure you only print with 203 dpi resolution and ZPLII.
You can undertake the following actions.
STEP 1 Printing a Test-page
The printing of a test page confirms if the printer operates properly and contains a reset code which will reinstate the printer. Go to devices and printers from your PC » click with the right mouse button on the Zebra printer » characteristic of the printer » general tab page » click on: print test page (a test page will be printed).
When no test page is printed, there is no communication between the PC and printer. Check if the printer is connected and if the driver is installed. See also FAQ printer installation.
If the printer does print a test page, check the settings in step 2.
STEP 2 Installation configuration
The settings of the printer must be configured correctly to print the labels properly. The next steps need to be followed on two places:
Go to the devices and printers » click with the right mouse button on the Zebra printer » printer properties » tab page advanced » click on printing defaults.
Tab page options » convert the paper format to cm » insert the correct width and height in the label size, this is 10cm x 21cm standard or 10cm x 15cm for the short labels » press on apply to conserve the settings.
Go to the tab page: advanced setup » mark tear off and web sensing » click on apply.
Via other, you will come in the display shown below » mark enable pass through mode » click on close.
You will come back to the prior display, tab page advanced setup» press on apply to save the changes in settings.
Previous settings must be configured in preference settings, follow the steps described below:
Go to the devices and printers » click with the right mouse button on the Zebra printer » preference settings for printing » tab page options » put format in cm » insert the correct width and height in the label format, this is 10cm x 21cm standard or 10cm x 15cm for the short labels » press on apply to conserve the settings.
Go to the tab page: advanced settings » mark tear off and web detection » click on other.
Via other, you will come in the display shown below » mark enable pass through mode » click on close.
You will come back to the prior display, tab page, advanced setup » press on apply to save the changes in settings.
Whenever the settings on both locations are adjusted, as well as in the standard settings as the preference settings, the printer will be ready to use.
Refresh the page from where you would like to print a try to print the label once again.
In case the label is still not printed, try step 3, calibration.
STEP 3 Calibrating
Go to the your Printers in your Windows » click your preferred printer there and click Manage » then click Printer Preferences » tab page Advanced settings » Calibration.
The printer gives a few empty labels.
Refresh the MyTranssmart portal is you're using it and try to print the label once again.
In case the label is still not printed, try step 4, restart.
STEP 4 Factory settings and restart
Go to devices and printers » manage
Go to Printing properties » general:
Hereafter, go to printing preferences and then Tools. Select ‘load factory settings’, thereafter, press send and try to make a new print of a label.
In case the label is still not printed, try reset step 1 and 2.
Reset 1
Go to the devices and printers » click with the right mouse button on the Zebra printer » printing preferences » tab page Tools » action reset printer » click on send (the printer will restart).
Reset 2
Force restart of the printer (only use when previous steps described above have no effect).
Switch the printer of with the on/off button the backside of the printer. Afterwards, turn the printer on again with the button on the topside (with the squiggly arrow) impressed till the light, blinks seven times. The printer gives an array of labels, possibly empty or with codes. Wait till the light is green again before you start with printing labels.
Lastly: a link to the Zebra drivers: