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[ERROR]: No zone found. Please check that no country code is placed before the zipcode and that the service is included in your carrier contract for this destination

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Malene Tidemann
Updated

(previously [TS28: No zone found])

This concerns an error message related to address data. Check the following:

  1. Is there a country code present before the zip code? Remove this land code and only add the zip code. Example: BE1000, Brussel, Remove BE and note only zip code1000, Brussel.

  2. If the country doesn't have a zip code, fill in a 1. 

  3. Is the zip code and country code combination correct? For example 5032, Tilburg, NL is incorrect, This must be 5032MD, Tilburg, NL. 

  4. The spelling or use of place name or country code is different per carrier.

    Check the data by means of Google (Address, number and country).
    Or on the website of the carriers:

    DHL: http://dct.dhl.com/
    TNT: http://www.tnt.com/express/en_lu/site/home/applications/searc_postcode.html
    UPS: https://wwwapps.ups.com/ctc/request?loc=nl_NL&WT.svl=PNRO_L1

 

Should these pointers not resolve your issue, please submit a new request to our support desk through this helpcenter.

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