When this error message appears, this is caused by an irregularity within the 'City' field of the receiving party. There are two root causes:

1. The 'City' field of the receiving party is not filled at all.
2. The 'City' field of the receiving party is longer than 64 characters.

Please make certain the receiving address is correct and try to rebook your shipment.

If this is not the solution to your problem, please contact us through this link