This error messages has to do with the configurated volume factor. Please check the following points:
- Is the sender the right address?
- Is the receiver the right address? And does this carrier go there?
- Is the weight of the shipment within the maximum weight the carrier will ship?
If this doesn't help, please contact our support department via a new ticket. They can check the configuration and, if necessary, edit this. Please sent an example reference with this error so our support team can help you faster.