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Scheduled connection change
A Connection can now be scheduled for a temporary change to what Configuration/Group it points to. This is useful for time-bound changes such as campaigns, promotions, or night-time adjustments, wi...
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nShift Checkout release 2026-06-30
Public notesMajor featuresMap view available for Shopify Plus merchantsIn the nShift Checkout (Official) Shopify app, pick-up and drop-off points can now be shown on an interactive map, with an upd...
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nShift Checkout release 2026-06-08
Public notesMajor features-Other changes and featuresSource system add-on ID is now included in the shipping options responseMinor bugfixes and improvements
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nShift Checkout release 2026-03-31
Improvements and fixesRefreshed look and feel across all pagesFixed an issue where holidays were not correctly taken into account in ETA calculationsMinor bugfixes and improvements
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nShift Checkout release 2025-10-13
Major featuresAdded an optional default language fallback option in configurations using nShift templates. When a default language is set, it will automatically be used if the requested language co...
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Language support in Customer Service
At nShift, we believe that excellent customer service starts with being accessible and easy to communicate with – no matter where you are or what language you speak. Local presence in the Nordic ma...
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How to restore your access to nShift platform
If you are contacting us due to your access being suspended as result of late payments. Here is what you do to restore your access. Follow the link below to raise a service ticket with our accoun...
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Call Customer Service
If you need to contact us by phone, please use one of the local phone numbers for the department that supports your product.NB! Please also note our Phone Recording Policy nShift Transsmart Nether...
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Phone Call Recording Policy
At nShift, we aim to deliver exceptional customer support while ensuring full transparency in how we handle your data. As part of our service process, phone calls handled through our support platfo...
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How to escalate a Support case
Our Customer Service Team Our dedicated Customer Service team is comprised of 80 professionals located across the Nordics and Europe, equipped to assist you with a range of inquiries from simple qu...