At nShift, we believe that excellent customer service starts with being accessible and easy to communicate with – no matter where you are or what language you speak.
Local presence in the Nordic markets
Most of our customers are located in the Nordic region, which is why we maintain a strong local presence there. Our Nordic teams understand the markets, the culture, and the nuances of working with local businesses. This ensures that you get service from people who know your context and can respond quickly and effectively.
Global support, seamlessly integrated
In addition to our Nordic teams, we have colleagues based in English-speaking locations who are ready to help with any request from any market. This setup allows us to:
Balance workloads across regions so you get faster responses.
Offer extended support hours that go beyond local office times.
Provide expertise on all products, regardless of your location.
This combination of local presence and global coverage means you always have someone available to support you.
Communicate in your preferred language
We know that language matters when you need support. That’s why you can always write to us in your local language. Our AI-powered translation technology ensures that your message is understood accurately, and that our replies are translated back to you clearly and naturally.
This means:
No need to switch to English if you prefer not to.
Faster, clearer communication – even across languages.
Consistent service quality, regardless of location or language.
Speak to us in your language
If you prefer to speak with us by phone, you can ask to be connected with a representative who speaks your local language.
Calls are routed based on language skills whenever possible, ensuring you get the best possible support experience. In cases where all local-language agents are busy, your call will be directed to an English-speaking representative so you can still get help without delay.
Our promise
Whether you’re reaching out in Swedish, Norwegian, Danish, Finnish, Dutch or English, we are committed to making your experience as smooth and helpful as possible. Our combination of local expertise, global availability, and smart translation technology ensures that you always get the support you need – when you need it.