You need to set up an Action Center to start using Scan App Pro. This article will explain how to set up a new Action Center and invite agents.

For more information on Scan App Pro, please read the article Getting started with Scan App Pro.

Learn about:

• Setting up your Action Center
• Inviting agents
• Installing Scan App Pro
  
  

Setting up your Action Center

1. Log in to nShift Portal and go to Track > Action Center in the top menu. The first time you visit the page, you will be met by an introduction page.
   
   
2. Click the Create new Action Center button on the introduction page.
   
   
3. Choose a name for your Action Center and click Create.
   
   
4. Update the information now displayed on the General Action Center settings page and click Save.
   
   
   
   
   

Inviting agents

The users of your Scan App Pro solution are called Agents. You can invite Agents from your Action Center. 

1. Log in to nShift Portal and go to Track > Action Center. 
   
   
2. From the Invites page, click the New invite button.
   
   
3. Fill in the fields and click Save. An SMS or e-mail invite is now sent to your new agent. If you have multiple event profiles, you can include a template in the invite. (Read more about event profiles here). 
   
   
   
   
4. Use the filter options at the top to search your invited agents. Choose Full name or Invite key and enter a filter value. 
   
   
   
   
5. Once your agent has accepted the invitation, you are ready to add more information, see Managing Agent settings for further details.
   
   

Tip: When inviting Agents we recommend using personal credentials (email or phone number) for each agent and not generic information like a mailing list. This makes it possible to manage agents individually, e.g. block a single agent, etc.

Installing Scan App Pro

You can download Scan App Pro from App Store and Google Play. This is done by clicking the link in the SMS or e-mail invitation from nShift Portal. See the section about inviting agents. 

Once you have downloaded the app, register your name and mobile number (if SMS invite) or e-mail address (if e-mail invite) in Scan App Pro. Your Scan App Pro will configure automatically and you are ready to use it.

To learn more about using Action Center and setting up events, see these articles:

• Managing your Scan App events
• Managing Agent settings in Scan App
• Using Action Center messages

See all of our Scan App and Action Center articles here.