Transsmart sends status updates for a lot of clients (i.e. track & trace a-mails) on behalf of the client to the receiver of the shipment. To increase the delivery reliability, an SPF-record needs to be included in the DNS-settings (a network portal to simply establish a few rules).
Additionally, some older generic carrier connections that operate by Transsmart sending e-mails containing shipment data to a carrier's inbox can require customers to add us to their SPF record in the same way as stated below.
Why a SPF-record?
It is really simple to send an email on behalf of someone else, too simple actually. This resulted in a large amount of fraudulent spam emails. For this reason, more and more emails are brought to a halt and marked as spam by the mail server. Also when it is not a spam email. To make a distinction, the receiving mail server will check if the emails are sent from an authorized server.
Example:
- Suppose that Transsmart sends emails on behalf of koning.wa@koninklijkhuis.nl to the customer.
- The mail server of the customer requests the SPF-record by the DNS of @koninklijkhuis.nl.
- When Transsmart is not in the SPF-record as an authorized sender, then the emails will end up in the spam folder.
- When Transsmart is in the SPF-record as an authorized sender, then the emails will reach the inbox of the customer.
How to check if your SPF-record includes Transsmart?
Go to https://mxtoolbox.com/spf.aspx fill in the domain from where the emails will be sent (the from address) and click SPF record Lookup. transsmart should be mentioned in the record. If not and the record needs to be created then please see the below information on how you can create this.
How to create a SPF-record?
A SPF-record can be made if you have the right qualification. We expect that most of the time, your ICT or network administrator will have this knowledge.
When Transsmart sends status updates for you (i.e. track & trace emails), it is recommended to add the following public SPF-record in your DNS-settings include: spf.transsmart.com
If you do not have an ICT or network administrator and you must do this by yourself, but you do not have an idea how? Then we recommended consulting the following websites: