Transsmart sends status updates for a lot of clients (i.e. track & trace a-mails) on behalf the client to the receiver of the shipment. To increase the deliver reliability, a SPF-record needs to be included to the DNS-settings (a network portal to simply establish a few rules).
Why a SPF-record?
It is really simple to send an email on behalf of someone else, too simple actually. This resulted in a numerous amount of fraudulent spam emails. For this reason, more and more emails are brought to halt and marked as spam by the mail server. Also when it is in fact not a spam email. To make a distinction, the receiving mail server will check if the emails are send from a authorized server.
- Suppose that Transsmart sends emails on behalf of firstname.lastname@example.org to the customer.
- The mail server of the customer requests the SPF-record by the DNS of @koninklijkhuis.nl.
- When Transsmart is not in the SPF-record as authorized sender, than the emails will end-up in the spam folder.
- When Transsmart is in the SPF-record as authorized sender, than the emails will reach the inbox of the customer.
How to check if your SPF-record includes Transsmart?
Go to https://mxtoolbox.com/spf.aspx fill in the domain from where the emails will be sent (the from address) and click SPF record Lookup. transsmart shoud be mentioned in the record. If not and the record needs to be created then please see the below informatie on how you can create this.
How to create a SPF-record?
A SPF-record can be made if you have the right qualification. We expect that most of the time, these qualification are at your ICT or network administrator.
When Transsmart sends status updates for you (i.e. track & trace emails), it is recommended to add the following public SPF-record in your DNS-settings include: spf.transsmart.com
If you do not have an ICT or network administrator and you must do this by yourself, but you do not have an idea how? Than we recommended to consult the following websites: