CN 22 and CN 23 customs declarations – nShift Help Center

If you send products to countries with different customs clearance rules than your own country, you will need to pay duties and taxes. This involves managing data and paperwork to ensure you pay the correct amount based on the specific product and country involved.

Some carriers require the use of CN 22 and CN 23 customs declaration documents when sending parcels from a country inside the EU to a country outside of the EU, or the other way around.


CN 23 document Click the image for a larger version	CN 22 label Click the image for a larger version

Content in this article:

Activating the CN 22 customs document
Activating the CN 23 customs document
Activating the Details fields for CN 22 and CN 23
List of Details fields
Resources

Activating the CN 22 customs document

The CN 22 document is printed as a label and can be used if the consignment is worth £270 (€355) or less. nShift On-premises offers a template that you can activate and print together with the shipping label.

To activate the CN 22 label, follow the steps below.

Go to Setup and navigate to the level where you want the CN 22 label and add or open the Document Options icon.
Inside Document Options, click the Add custom document and click on the Shared labels tab. Choose CN 22 EN version and click OK.
The label is now added to the list of labels. Click in the Active column to configure when the CN 22 should be printed.
In this example, we have configured it to be printed when the receiver country is outside of the EU and when the field Invoice amount is 270 or less.
Click OK in all windows to save your settings. Next time you print a shipment to a non-EU destination with an invoice amount of less than 270, the CN 22 will be printed. Remember to select the correct currency when you make the shipment.

Go to the section Activating the Details fields for CN 22 and CN 23 to learn how to populate the fields.

Activating the CN 23 document

The CN 23 is printed as a document and requires a document printer. It is used if the consignment has a value of over £270 (€355).

To activate the CN 23 document, go to Setup and navigate to the level where you want the CN 23 document, and add or open the Document Options icon.
Inside Document Options, click the Add custom document and click on the Shared documents tab. Choose CN23 document and click OK.
Click in the Active column next to the CN23 document to configure when it should be printed.
In this example, we have configured it to be printed when the receiver country is outside of the EU and when the field Invoice amount is higher than 270.
Click OK in all windows to save your settings. Next time you print a shipment to a non-EU destination with an invoice amount higher than 270, the CN 23 will be printed. Remember to select the correct currency when you make the shipment.

Go to the next section to learn how to populate the CN 23 fields.

Activating the Details fields for CN 22 and CN 23

To fill in the CN 22 or CN 23 fields, you must activate the Details group in your Production view.

Go to Setup and locate the level where you activated the CN 22 or CN 23. Right-click in the right-hand pane and select New > Details.
Select CustomsArticle and CustomsInfo and click the arrow to move them to the Enabled details pane.
When CustomsArticle and CustomsInfo are enabled, you can click the plus next to the name to expand them. You can deactivate individual fields by selecting a field and clicking the arrow pointing to the left. You can also change the order of the fields by using the up and down arrows. (Note: see the list of fields needed for CN 22 and CN 23)
Next, go to Main > Production > Tools > Setup Current View. This will open up a window with production settings.
Click on the tab Groups, scroll down, and select Details on the list. Click OK to save.
You will now see a group of new fields at the bottom of your Production view.

List of Details fields

The following Details fields are used on the CN 22 document:

Group	Name in setup	Name in Production
Customs Article	CommodityCode	Commodity Code
Customs Article	CountryOfOrigin	Country of Origin
Customs Article	Currency	Currency
Customs Article	DescrOfGoods	Description of Goods
Customs Article	Quantity	Quantity
Customs Article	UnitValue	Unit Value
Customs Article	UnitWeight	Unit Weight

The following Details fields are used on the CN 23 document:

Group	Name in setup	Name in Production
Customs Article	CommodityCode	Commodity Code
Customs Article	CountryOfOrigin	Country of Origin
Customs Article	Currency	Currency
Customs Article	DescrOfGoods	Description of Goods
Customs Article	NettoWeight	Item Netto Weight
Customs Article	Quantity	Quantity
Customs Article	UnitValue	Unit Value
Customs Info	OtherComments	Other Comments
Customs Info	CommodityCode	Commodity Code
Customs Info	BookingNumber	Booking Confirmation number
Customs Info	InvoiceNumber	Invoice Number

With these fields activated, the Details group will look like this in production. Fill in the Detail Lines field in Goods Information to create lines in the Details section.

Note: We currently do not have general support for filling in the category of item boxes in the documents. A few carriers have a service that is used for filling in the boxes but no general service is supported yet.