nShift offers an on-demand insurance service through nShift Ship. The insurance coverage is provided per shipment, and you can use this service whenever you need it, regardless of the carrier or the destination of your package.

This insurance service allows you to easily insure all types of shipments. The coverage is global and applicable no matter where you send your package. Any claims are processed directly in the Portal, and compensation will be transferred to your account within a few days.

Our insurance partner is IF insurance, read their specific terms here.

Go to:

• How to use the insurance service
• Reporting damage and claiming the insurance
• Insurance premium

How to use the insurance service in Ship On-premises

Follow these steps to make a shipment with insurance:

1. In Ship On-premises, go to Main > Production to create a new shipment and fill in the shipment information.
   
   
2. Below the Goods information, you will find an If Insurance box. Fill in Amount, Contents and Email. The premium is automatically calculated based on the amount.
   
   
   
   
3. If you need to change the currency, this is done by clicking on the currency type and then selecting another currency from the list that pops up. Click Ok to save.
   
   
   
   
4. When you click the Print button to submit the shipment, you will be asked to confirm your insurance. Click OK to proceed and print the label. Please note that once you have accepted the terms, the insurance cannot be canceled.
   
   
   
   
5. After the label has been printed, you will receive a certificate of insurance at the email address you entered.

Reporting damage and claiming the insurance

Follow these steps if your shipment was damaged or lost and you need insurance:

1. Log in to nShift Portal and find the shipment. You can search using the shipment or package number.
   
   
2. Open the shipment and click the Claim Insurance link at the top right corner.
   
   
3. Fill in the insurance claim form.
   
   
4. The compensation will be transferred to your account within a few days.

Insurance premium

The insurance premium depends on the value of the shipment and its destination. The exact insurance premium will always show in Portal before booking.

The premium will be invoiced by nShift. Any questions regarding the invoice can be sent to: invoice.no@nshift.com.