This guide will help you move nShift Ship On-premises to a new server. We suggest only doing this yourself if you're familiar with setting up SQL servers. This guide is intended for nShift On-premises installations where the SQL database is on the same machine, including SQL Express setups. If your setup is different, we recommend booking a server move with nShift Customer Service.  

Please check our system requirements before getting started to make sure you have the hardware needed. 


Follow these steps to move nShift Ship On-premises to a new server:

1. Step 1. Make a backup of your database
2. Step 2. Install Microsoft SQL server 
3. Step 3. Install nShift On-premises
4. Step 4. Restore and update the database 
5. Step 5. Move the installation ID
6. Step 6. Redirect clients to the new server
7. Checklist - things to remember after the move
8. Troubleshooting

Step 1. Make a backup of your database

To move nShift On-premises, you need a new backup of the database. Make sure the backup is new to avoid reusing any shipment or package numbers. (Please note that the following backup procedure is based on an SQL Express installation.) 

1. Stop any Import and Export setup running in your nShift On-premises. Go to Setup, locate any Import Setup and Export Setup icons, open them, and remove the checkmark in Import Active and Export Active.
    
2. Go to File > Backup and Shrink.
   
   
    
3. Under Settings, set the Destination path and click Backup. It is recommended to choose a network path that the new server has access to, so you can easily copy the file to the new server.
   
   
    
4. The backup is complete when you see the text Backup.bpl completed in the bottom left-hand corner of the nShift On-premises window.
   
   
    
5. Move the backup file to the new machine. A database backup can only be restored from a local drive.
    
6. Stop and deactivate the ConsignorServer service.

Step 2. Install Microsoft SQL server 

The first step on the new machine is to install Microsoft SQL Server.

You can download an installation package from Microsoft here. The express version can be downloaded for free.

We recommend using Microsoft SQL Server 2022 or future versions. Please note that MS NET 8 or newer is required to benefit from all features in nShift On-premises.

Create Login, User and grant permission in the SQL server

1. To create the login to the SQL server, start by connecting to the database with Windows authentication.
   
   
    
2. Click on Security, right-click on the Logins folder, and choose New Login.
   
   
    
3. Choose SQL Server Authentication and fill in Login name (e.g. nshiftuser) and password. Remove the checkmark next to Enforce password policy.
   
   
    
4. Go to Server Roles and check sysadmin.
   
   
    
5. Go to User Mapping and make sure everything is checked like this:
   
   
     
6. Navigate to the Status section and make sure that both Permission to connect to database engine and Login are enabled.
   
   
    
7.  Click OK to save. 
    
8. The role needed for the new SQL database is now ready.
   
   
    
9. Make sure your SQL user has the correct access rights, and you are running mixed-mode authentication.
   
   
    

Step 3. Install nShift On-premises

1. Download and install nShift On-premises on the new server: SetupSRVC.exe.
    
2. Enter your SQL credentials when you reach the Create nShift On-premises Database screen. The Database Server Name and the User Password are the instance and the password you created during the SQL Server installation. If you don't see your Database name in the drop-down menu, try clicking Previous and check Advanced Options before clicking Next again. The user you use must have access to the Master database. Once you have entered the correct information, click Next. (If you used the SQL version from nShift, no changes are needed in this step). 
   
   
    
3. Click Start to start creating the database.
    
4. When you launch nShift On-premises for the first time, it will ask for a product key. Click Cancel.
   
   
    
5. nShift On-premises will now start and is ready to restore the database.

Step 4. Restore and update the database

1. Go to Tools > Advanced > SQL Explorer.
   
   
    
2. SQL Explorer inside nShift On-premises is password-protected for security reasons. Contact nShift Customer Service for assistance with entering the control code. (Entering the Password Safezone inside On-premises is always the customer's own responsibility!).
   
   
    
3. In SQL Explorer, right-click on the nShift database and select Restore database.
   
   
    
4. Enter the path to the old database backup file you made on the old machine, or click the three dots to browse and locate it. This step may take a couple of minutes. Select the file and click Restore.
   
   
    
5. After the database is restored, it must be updated. Go to C:\Program Files (x86)\Consignor (or where the program is installed) and locate the program file UpdateDatabase. Run the file as administrator.
   
   
    
6. Click Update. The update will take a few minutes. Click Close when it is complete.
   
    

Step 5. Move the installation ID

nShift On-premises depends on a number of web services and requires that you move the installation ID to work properly. 

1. Go to Tools > Advanced > Move installation.
   
   
    
2. Move Installation is password-protected for security reasons. Contact nShift Customer Service for help to enter the control code. (Entering the Password Safezone is always the customer's own responsibility!).
    
3. Choose the second option and enter the name of your old computer, and click Move.
   
   
    
4. When you see a message confirming that your Installation has been moved, you will need to restart nShift On-premises. We also recommend restarting Windows at this point.

Step 6. Redirect clients to the new server

1. Go to Edit > Server Connection.
    
2. Enter the new server name and click Test connection. 
   
   
    
3. If the connection is successful, you must restart nShift On-premises, and it will now point to the new server.

If you are running Windows Firewall on the new server,  you need to add an exception in the Firewall to allow the clients to connect. See our article Opening Windows Firewall for client connections to server. 

Checklist - things to remember after the move

When you're done with the On-premises installation and moving the database, there are a few things to remember. Not all of the points below are relevant for all installations.

• Remember to stop the ConsignorServer service on the old server if you didn't do this in step 1.
   
• Activate Export and Import setup on the new server. Remember to change paths if relevant and check that there is access.
   
• Test your printer settings, try printing a test label and an A4 document.
   
• If the ConsignorServer service is running on a specific user, this user must have all the necessary rights.
   
• If you have remote Clients, make sure to enable the TCP/IP configuration for the Consignor instance in SQL Server Configuration Manager. This is needed for a remote Client to be able to connect to the SQL Server. The Named Pipes protocol is NOT needed.
  
  
   
• Check the connection from your clients to the server. If the connection is not working, we recommend reading this guide: Opening Windows Firewall for client connections to server.
   
• Check that the SQL Server Browser has started. If not, the client will not be able to connect to the database.
  
  

Troubleshooting

This section will explain some of the most commonly known errors you may experience when moving nShift On-premises to a new server. If you encounter any problems not described here, we recommend contacting nShift Customer Service for support.

Go to: 

• Problems with database backup
• Installation ID already in use
• Problems with the connection between clients and server
• No data in nShift Portal
• SQL error on stack
• Other troubleshooting tips

Problems with database backup

Making a database backup as described in step 1 fails.

Suggested solution:
Try to make the backup from SQL Management Studio instead. It is also possible to make a database backup from SQL Explorer, which can be opened in nShift On-premises by going to Tools > Advanced > SQL Explorer.

Installation ID already in use

nShift On-premises says that the Installation ID is already in use.

Suggested solution:
Your installation ID has not been moved correctly to the new installation. Try to perform Step 5. Move your installation ID again. Try to move the installation ID by entering the name of the new computer on your old computer:

If the warning persists, contact nShift Customer Service, who can help you fix the issue. 

Problems with the connection between clients and server

The move went well, but you cannot connect to the server from your clients.

Suggested solution: A broken connection is often related to the ports used or Windows firewall blocking the connection. We recommend trying to follow this guide:

Opening Windows Firewall for client connections to server

No data in nShift Portal

If you weren't able to fully shut down the old nShift server after backing up the database, or if you've restored an older database, the shipments on both the old and new installations will have the same IDs in Portal's database. This will cause the Portal upload to fail.

Suggested solution:
You can reset the shipment IDs - go to Tools > Options > Restricted and click Reset Shipment Global Unique Id.

Make sure that Portal is enabled. Go to Tools > Portal status and click Enable Portal.

SQL error on stack

Problem:
Clicking on a stack in Outbox generates an SQL error

Suggested solution:
Run a database update

Other troubleshooting tips:

• Service user account: Some customers use a specific user account to run the ConsignorServer service but might forget to set this up on the new server. This can cause certain processes to not work properly due to insufficient access rights. Since error messages often don't clearly indicate access rights issues, please double-check that the service user has the necessary permissions.
   
• SQL user rights: Make sure your SQL user has the correct access rights, and you are running mixed-mode authentication.
  
  
   
• Uninstall old service: Uninstall the ConsignorServer service on the old machine if the machine is still in use. We occasionally see customers who restarted the old machine and causing the old ConsignorServer to restart, resulting in duplicate data/imports.