This article will go through different scenarios of failed prints in Drop Zone and the Error Handling tab in Ship.
Sections in this article:
Failed Prints
If a print fails, it is logged in the Failed Prints tab in Drop Zone.
If you click on a failed shipment, you will be redirected to the Outbox in Ship if the shipment data is valid. The Refresh button will refresh the list, Delete will delete the marked shipment, and Clear will remove all shipments from the list.
You have two options in Drop Zone if you want to receive an alert in case a print fails. Checking Pop-up will display a pop-up message if a print fails. Choosing Email will notify you by email instead. Check one or both options to start receiving alerts.
It is also possible to print a
Error Handling and troubleshooting
Any invalid shipments for carriers that use Auto Print can be found when you log into nShift Portal and go to Ship > Error Handling. You can use the different filters in the drop-down list if you have many shipments under Error Handling:
Different scenarios that can cause failed prints:
- If no printer is configured in the Printers tab
- If a printer is not set as a default printer and it is offline, once an import with printer keys not matching any of the printers has been processed, the shipments will be placed in Failed Prints.
- If a printer is not set as a default printer and the printer is offline, once an import with printer keys matching those of the printer has been processed, the user will find the labels in the printer queue. When the printer is turned on, the labels print.
- Two printers share the same printer key as the shipment, but neither of the printers is set as the default for printing labels. Furthermore, the first printer on your list is offline. The label enters the queue of the first printer. Since that printer is offline, the moment it is turned on, the labels print.
To avoid the scenarios above, it is important to have a designated printer set as the default printer for labels.
If a successful print has been obtained, yet the shipment is registered as a failed print, most
probably the shipment also prints a freight letter for which there is no assigned default printer
defined in Drop Zone.
Printing error labels
When this feature is enabled, an error label will be printed with an explanation of why a booking failed. For example, the label might display messages such as:
- "Sender Field Phone: You need to enter Sender's phone with max 25 characters".
- "Sender address cannot be empty."
- Sender Field Attention: You need to enter Sender's attention with max 45 characters".
Error labels can be a smart addition to your workflow. They provide a quick and effective way to inform warehouse staff about failed shipments and highlight exactly what information is missing.
To activate this feature, submit a service request to nShift Customer Service here.