nShift On-premises may see the printer as offline due to delays on the network, problems with the print spooler, print server, etc.

Follow these 3 steps to try to fix the problem:

1. Make regular troubleshooting,
2. Check the printer from nShift On-premises
3. Change the printer status.

1. Make regular troubleshooting.

1. Make sure that the printer is turned on.
   
   
2. Make sure that all cables are correctly plugged in.
   
   
3. Make sure the printer is installed correctly. Learn how to install a Zebra printer in this article:
   Installing a Zebra printer and drivers
   
   

2. Check the printer from nShift On-premises

1. Go to Setup and click on Installation level.
   
   
2. Double-click on Server Printers.
   
   
   
   
3. Select the appropriate printer from the list and select Advanced.
   
   
   
   
4. Go to the Commands tab, select Print Configurations / Self Test, and click Execute.
   
   
   
   
5. If a configuration page is printed, it means that the printer is online despite the Printer offline error message.
   
   

3. Change the printer status

1. Go to Tools > Options.
   
   
   
   
2. Go to the Printers tab and set Check Printer Status to Never.
   
   
   
   
3. Click OK to save.
   
   
4. On-premises will now ignore the offline status and will be able to print.