Frida Wikingsson
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Connect Delivery to Returns for automatic shipment import
When you use nShift Delivery to book and print shipments, those shipments can be imported automatically into nShift Returns - so your customers can register returns without you needing to set up a ...
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Right Of Withdrawal
What is the Right Of Withdrawal directive? The right of withdrawal gives consumers in the EU up to 14 calender days after receiving an order to cancel it. It is a statutory right not a commercial p...
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Controlling market access in nShift Returns
This article explains how to control which markets a user can view and configure in nShift Returns. This is particularly relevant for 3PLs and multi-brand organisations where different users should...
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Managing nShift Returns Users in nShift Portal
This article is for admin users responsible for setting up and managing user access in nShift Portal. Note: User management in nShift Portal is universal - the same setup covers all your nShift pro...
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Moving nShift Returns to nShift Portal
nShift Returns is moving to nShift Portal - one unified login for all your nShift products. This article explains what's changing, what to expect during the transition, and what you need to do.What...
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Returns Release 2026-04-22
Admin PortalYou can now edit a customer's email address directly from the customer card.Address state is now editable from the customer details page.Date filters throughout the portal now reflect y...
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Returns Release 2026-03-25
Here's what's new and improved in this release of nShift Returns.Returns WidgetThe exchange page has been improved with a cleaner layout and better product selection behaviour.Product images are no...
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User Management: Functionalities and Permissions
Functionalities determine what a user can view and manage within the Returns Portal. Access is role-based, meaning permissions are granted depending on the user’s assigned functionalities.Below is ...
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Manage users and user permissions
Edit User This article describes how to edit an existing user and manage their access to Returns functionalities.If you want to set up a new user, please refer to this article: Configuring a user ...
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Configuring a user in nShift Portal
OverviewThis guide covers the basics of how to configure a user in the nShift Portal and understanding the user rights. User Types, Roles and Rights Below is a summary of the available user types i...