Malene Tidemann
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No valid transit times found
Due to a combination of your chosen service level and address data (sender, receiver), the carrier cannot determine a transit time. Please check if you've entered the correct data and service level...
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Shipment with reference '1234' already exists with status DONE and cannot be changed or booked again.
When you get this error this means the chosen reference has already been used in the past. You can only use a reference once. Besides that you can't change a shipment which has the status DONE. Thi...
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Invalid Access License number
This error message means that no account number has been configured with us. Are you trying to book with a cost center? Then no accountnumber is known for this cost center.Contact our support to so...
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xml document data empty
Error message which usually occurs in exact but can have several causes. Recently solved by: TLS 0.1,1.1, 1.2 (thereabout), must be activated/ ticked in the browser settings. Chrome --> settings ...
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TS51: Value below 1.00 is invalid for cash on delivery shipment
When this error message appears when you try to book a shipment, its root cause is the fact that entering a shipment value is mandatory when choosing Cash on Delivery (COD) as a service. The carrie...
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[TS15: Invalid service level time code [value] for carrier [carriercode]]
This error message means that an incorrect or unknown combination of carrier and service level is booked. Check whether you have made a spelling mistake in the service level Check whether the serv...
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[originalCarrier: "TS13: There is no carrier selected for this shipment. Please make sure this is according to the Transsmart carriercode."]
This error message appears because you have not selected a carrier for your shipment. It is also possible you have selected a carrier but have regrettably entered the wrong carriercode belonging to...
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[Zipcode does not meet minimum length requirements.] / [TS12: The recipient's ZIP code is incorrect, please check.]
This error means the zipcode is not conform the requirements of the country and/or the zip code is incorrect. For example in the Netherlands you'll always use 4 numbers combined with 2 letters; 503...
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Usage of HTML code for tables with Transsmart variables
The tag #foreach has to be typed before using the Transsmart variables ($item.get('example')) and the tag #end has to be typed after all variables. This makes that the email that is sent is filled ...
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Version 15.116 - released October 14, 2021
New features Copy references based on mapping defined on carrier. Changes to trashing functionality. New fields for Minimum and Maximum Temperature. Update command with LineKey now only prints lab...