Ship Help
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Ship
DeliveryHub (former Consignor) has changed name to nShift Ship.
Our Customer Service teams are always ready to help you. The easiest way to reach us is by using the contact form (all nShift products):
Reports and Statistics
- Getting started with Portal
- Customize your Portal Dashboard
- Invoice control and deviation tools
- Using status filters and colors in Portal reports
- Exporting report data from Portal to Excel or CSV
Tracking
- Embed the Shipment Viewer into your website
- Carrier ETA in Portal
- Using search in Portal
- Introduction to the public Shipment Viewer
- Creating Shipment Viewer Profiles and public tracking URLs
Portal Configuration
Portal APIs
- Getting started with ShipmentData API
- API configuration setup
- Getting started with Container API
- Getting started with PortalData Export
- Standard Portal Export setup
User Management
- Understanding user types and roles
- Creating a new user
- Cloning a user in Portal
- Editing an existing user profile in Portal
- Granting visitor access to your Portal
Data Storage
Troubleshooting
Shipments and Manifesting
- Getting started with Ticket (web based solution)
- Changing sender address in Ticket
- Creating a return shipment in Ticket
- Reprinting a label in Ticket
- Transmitting EDI files to carriers in Ticket
Configuration of Ticket
- Using the setup configuration interface (Ticket Self Service)
- Setup configuration - Carriers, Products and Services (Ticket Self Service)
- Setup configuration - Shipment Completion (Ticket Self Service)
- Setup configuration - Price Calculation (Ticket Self Service)
- Setup configuration - DG Office (Ticket Self Service)
Advanced Features
Drop Zone
Documents and Customs
Introduction
- Introduction to Shipment Server API
- Getting started with Shipment Server integration
- Find your API key in Portal
- Transmitting EDI files to carriers in Shipment Server
- Shipment Data Object
API Version 1
API Version 2
Ship Advisor 2.0
- Introduction to Ship Advisor 2.0
- Overview of the GetShipAdvise Options
- Using fallback prices with GetShipAdvise
- Using StoreOrder to save orders for import
- Creating Shipments using TimeSlots
Ship Advisor 1.0
Shipments and Manifesting
- Getting started with nShift On-premises
- Options at Submit in On-premises
- Creating a return shipment in On-premises
- Setting up auto transmit of EDI files in nShift On-premises
- Manual transmit of EDI files in nShift On-premises
Installation and Maintenance
- nShift Ship (Consignor) system requirements and web services
- Install nShift On-premises Client (Consignor)
- Installing nShift On-premises Server
- Moving nShift On-premises to a new server
- Supported printers
Configuration of On-premises
- Customize the Production view in nShift On-premises
- Overview of setup items
- Adding date and time automatically in Production view
- Setting up loading meter calculation
- Starting nShift On-premises with one Actor or Location only
Documents and Customs
- Adding a QR code to your label
- Using label overlays to add content to your labels
- Reprinting a label or document in nShift On-premises
- Using Paperless invoice in nShift On-premises
- Using the Store Document feature in On-premises
Notifications
Address Book
Advanced Features
- Using the Container feature in nShift On-premises
- Sending return labels by email (Mailback)
- Using the Shipment Changes Log in nShift On-premises
- On-demand insurance service in nShift Ship
- Adding a Return Form to your website
Backup and update
Dangerous Goods
Troubleshooting
- Configuring and using the Status Log
- Restarting the Consignor Service and trouble shooting
- Changing the Sent view to prevent SQL timeouts
- Opening Windows Firewall for client connections to server
- The Transmit window is blank
Shipping Rules
- Introduction to Shipping Rules
- Shipping Rules UI Lesson 1: File management
- Shipping Rules UI Lesson 2: Creating Select Rules
- Shipping Rules UI Lesson 3: Creating Service Levels
- Shipping Rules UI Lesson 5: Use cases
Freight Rate Calculation
- Introduction to Freight Rate Calculation
- Activating Price Calculation in On-premises
- CPC Lesson 1 - Introduction and Activation
- CPC Lesson 2 - Configuring the Main settings
- CPC Lesson 3 - Setting up Zones
Scan App
- Upgrade Scan App to keep scanning!
- Getting started with Scan App Pro
- Optimize the workflow in Scan App Pro
- Using History in Scan App Pro
- Using Route planning in Scan App Pro
Action Center
- Create an Action Center and invite agents
- Managing Agent settings
- Blocking and Deleting Agents
- Managing your Scan App events
- Advanced event settings
Filedrop Integration (Import)
- Getting started with filedrop integration (Import)
- Standard file for filedrop integration (import setup)
- Adding a service to a carrier code in Import Setup
- Using expressions in your import setup
- Scheduling cleanup of imported files
Plugins
- Introduction to nShift plugins
- Setting up the Magento 2 nShift plugin
- Getting started with the Magento 2 nShift plugin
- Setting up nShift's Linnworks plugin
- Using the nShift Linnworks plugin
Web and SQL Integration
3rd Party Standard Integrations
FAQ
- DeliveryHub changes name to nShift Ship
- Ship functionalities list
- Contact Customer Service
- Book appointment
- Call Customer Service
System Status
System Status Archive
- Intersoft (Royal Mail) maintenance on October 27, 2022
- TNT service disruption (September 7, 2022)
- Transmit issues on Shipment Server (September 6, 2022)
- Transmit delays on Ticket (July 25, 2022)
- Shipments delayed in Portal (June 20, 2022)