DeliveryHub Help
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DeliveryHub
Our Customer Service teams are always ready to help you. The easiest way to reach us is by using the contact form (all nShift products):
Reports and Statistics
- Getting started with Portal
- Customize your Portal Dashboard
- Using status filters and colors in Portal reports
- Exporting report data from Portal to Excel or CSV
- Using Customer Experience reports
Tracking
- Embed the Shipment Viewer into your website
- Carrier ETA in Portal
- Using search in Portal
- Introduction to the public Shipment Viewer
- Creating Shipment Viewer Profiles and public tracking URLs
Portal Configuration
Portal APIs
- Getting started with ShipmentData API
- API configuration setup
- Getting started with Container API
- Getting started with PortalData Export
- Getting started with Portal Data WS
User Management
- Understanding user types and roles
- Creating a new user
- Cloning a user in Portal
- Editing an existing user profile in Portal
- Granting visitor access to your Portal
Data Storage
Troubleshooting
Shipments and Manifesting
- Getting started with Ticket (web based solution)
- Changing sender address in Ticket
- Creating a return shipment in Ticket
- Reprinting a label in Ticket
- Transmitting EDI files to carriers in Ticket
Configuration of Ticket
- Using the setup configuration interface (Ticket Self Service)
- Setup configuration - Carriers, Products and Services (Ticket Self Service)
- Setup configuration - Shipment Completion (Ticket Self Service)
- Setup configuration - Price Calculation (Ticket Self Service)
- Setup configuration - DG Office (Ticket Self Service)
Drop Zone
Documents and Customs
Introduction
- How to retrieve Droppoints
- Introduction to Shipment Server API
- Getting started with Shipment Server integration
- Find your API key in Portal
- Transmitting EDI files to carriers in Shipment Server
API Version 1
See all 6 articles
API Version 2
Ship Advisor 2.0
- Introduction to Ship Advisor 2.0
- Overview of the GetShipAdvise Options
- Using fallback prices with GetShipAdvise
- Using StoreOrder to save orders for import
- Creating Shipments using TimeSlots
Ship Advisor 1.0
- Ship Advisor 1.0 - overview
- Getting Started with Ship Advisor
- Implementation guide
- Overview of methods for Ship Advisor API
- .NET Sample code
Shipments and Manifesting
- Getting started with nShift On-premises
- Options at Submit in On-premises
- Creating a return shipment in On-premises
- Setting up auto transmit of EDI files in nShift On-premises
- Manual transmit of EDI files in nShift On-premises
Installation and Maintenance
- DeliveryHub (Consignor) system requirements and web services
- Install nShift On-premises Client (Consignor)
- Installing nShift On-premises Server
- Moving nShift On-premises to a new server
- Supported printers
Configuration of On-premises
- Customize the Production view in nShift On-premises
- Overview of setup items
- Adding date and time automatically in Production view
- Setting up loading meter calculation
- Starting nShift On-premises with one Actor or Location only
Documents and Customs
- Adding a QR code to your label
- Using label overlays to add content to your labels
- Reprinting a label or document in nShift On-premises
- Using Paperless invoice in nShift On-premises
- Using the Store Document feature in On-premises
Notifications
Address Book
Advanced Features
- Using the Container feature in nShift On-premises
- Sending return labels by email (Mailback)
- Using the Shipment Changes Log in nShift On-premises
- On-demand insurance service in nShift DeliveryHub
- Adding a Return Form to your website
Backup and update
Dangerous Goods
Troubleshooting
- Configuring and using the Status Log
- Restarting the Consignor Service and trouble shooting
- Changing the Sent view to prevent SQL timeouts
- Opening Windows Firewall for client connections to server
- The Transmit window is blank
Shipping Rules
- Introduction to Shipping Rules
- Shipping Rules UI Lesson 1: File management
- Shipping Rules UI Lesson 2: Creating Select Rules
- Shipping Rules UI Lesson 3: Creating Service Levels
- Shipping Rules UI Lesson 5: Use cases
Freight Rate Calculation
- Introduction to Freight Rate Calculation
- Activating Price Calculation in On-premises
- CPC Lesson 1 - Introduction and Activation
- CPC Lesson 2 - Configuring the Main settings
- CPC Lesson 3 - Setting up Zones
Scan App Pro
- Getting started with Scan App Pro
- Optimize the workflow in Scan App Pro
- Using History in Scan App Pro
- Using Route planning in Scan App Pro
- Using live tracking in Scan App Pro
Action Center
- Setting up an Action Center
- Managing Agent settings
- Managing your Scan App events
- Advanced event settings
- Setting up validations for Scan App/Scan App Pro
Scan App
- Keep your Scan App settings - upgrade now!
- Getting started with Scan App and Action Center
- Scanning with Scan App
- Using the Container feature in Scan App
- Using Scan App Route Planning
Filedrop Integration (Import)
- Getting started with filedrop integration (Import)
- Standard file for filedrop integration (import setup)
- Adding a service to a carrier code in Import Setup
- Using expressions in your import setup
- Scheduling cleanup of imported files
Plugins
- Introduction to nShift plugins
- Setting up the Magento 2 nShift plugin
- Getting started with the Magento 2 nShift plugin
- Setting up nShift's Linnworks plugin
- Using the nShift Linnworks plugin
Web and SQL Integration
- Setting up the 24SevenOffice v2 integration
- Setting up the 24SevenOffice integration
- Integrating DeliveryHub to your ERP, WMS or e-commerce solution
- Web integration .NET
- Web integration PHP
3rd Party Standard Integrations
FAQ
- DeliveryHub functionalities list
- Contact Customer Service
- Book appointment
- Call Customer Service
- Book an appointment with nShift Customer Service
System Status
System Status Archive
- Transmit delays on Ticket (July 25, 2022)
- Shipments delayed in Portal (June 20, 2022)
- Disruption to Portal (May 30 2022)
- Intersoft (Royal Mail) maintenance on March 24, 2022
- TNT service disruption, December 20 2021