Create a cutting-edge customer experience and improve customer loyalty by keeping shippers up to date with the status of their deliveries. Create new, highly engaged, retail marketing channels.
As people grow more comfortable with buying online, they demand better customer experiences. And when they don’t get them, they will shop around. Shoppers want relevant updates through the mobile and social channels that they use every day, not the ones the retailer dictates. They expect the interface to be on par with leading websites and marketplaces, with easy access to customer services and returns information. They expect it to be simple and easy.
nShift Track delivers all this:
A multi-channel delivery status communication solution
Keep the retailer and shoppers up to date with the status of delivery
Branded tracking portal and notification
A cutting-edge customer experience in keeping with the seller’s brand, look and feel
Enable consumers to communicate directly, containing any complaints and pointing to service improvements
Create marketing messages to customers when they are most engaged with the brand
Provide visibility in the order fulfillment workflow that is traditionally an information black hole
Control room feature
Central access to all deliveries, making it easy to monitor progress
Reports and insights
Receive data-driven insights that help monitor performance among carriers