If you see the Track label on an article, the functionality described is part of nShift Track. Some functionalities are relevant for multiple products. In the table below, you can see which features are included in Essential, Pro, and Premium.
Core functionalities
| Functionality | Description | Essential | Pro | Premium |
| Customer support | Support via phone, e-mail, and help center. Please see our scope of support for the response times and opening hours. | 8:00-16:00 (CET) |
8:00-16:00 (CET) |
8:00-16:00 (CET) |
| Normalized tracking events |
Mapped and standardized tracking statuses from across the entire nShift integrated carrier library (except for custom carriers) | |||
| Estimated Delivery Date |
Delivery dates based on carrier transit times from collection to delivery location |
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| Branded status messaging |
Proactive status updates via email and/or SMS* | |||
| Insight – Reporting | Carrier, performance and trend reporting combined with customer experience data |
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| Customer Service view | Detailed operational view of a customer shipment | |||
| Tracking API | Single point of integration allows the retailer to populate their own applications and reporting |
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| Container API | Share ScanApp consolidation data with internal systems | |||
| Advanced Triggers | Framework to create custom trigger when a non-event occurs | |||
| Client events | Create your own set of available events | |||
| Data Export | Raw data export for using data in external systems | |||
| Data Storage | Data is saved for the current year plus one or the current plus seven years for Premium | |||
|
Branded MyParcels experience |
Branded customer experience and convenience in nShifts multi-retailer / multi-carrier consumer tracking app | |||
| Branded Tracking page | Description | |||
| Branded Tracking Page | Consumer-facing web-based tracking page allowing customers to self-serve with key information and functions | |||
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Customer Service & Returns links |
Links for consumers to easily navigate to the retailer’s customer service & returns policy |
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Marketing campaigns (multi-domain) |
Advertising panel for retailers to promote products and brand values to the consumer | |||
| Feedback | Consumers can rate and leave comments about their delivery experience or order |
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| Split Shipment handling | Tabular display of parcels when an order is shipped from multiple warehouses or stores |
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| Embedd widget | Take full control of the tracking experience and drive organic traffic to your own website |
*Please note that SMS will incur additional messaging charges
| Addons | Description | Essential | Pro | Premium |
| Scan App | Mobile App for iOS/Android to add events on shipments by scanning shipment identifiers. | Optional | Optional | Optional |
| Custom branding |
Brand the UI with your own styling |
Optional | Optional | Optional |
| Proof of Delivery |
Sign on the screen with the option to add pictures |
Optional | Optional | Optional |
| Custom events |
Add your own custom events in the parcel delivery process |
Optional | Optional | Optional |
| Mobile workflows |
Create workflows on actions within an event, e.g. make it mandatory to add a phone number |
Optional | Optional | Optional |
| Store workflows |
Pick-up and ship from stores |
Optional | Optional | Optional |
| Barcode validation |
Add validations to give responses to the user during scanning to prevent wrong actions |
Optional | Optional | Optional |
| Containerization |
Create a relation between packages to group them for delivery |
Optional | Optional | Optional |
| Enhanced your tracking |
Add events to track shipments when using a linehaul setup for |
Optional | Optional | Optional |
| Online portal |
Manage agents, advanced events, settings and validations. |
Optional | Optional | Optional |
| Live tracking |
Live tracking of the driver |
Optional | Optional | Optional |
| In-app communication |
Communication with the driver. One-way communication from planner to driver for safety reasons |
Optional | Optional | Optional |