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OnlinePrinter

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Malene Tidemann
Updated

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Requirements for Windows

  • Windows 10 or higher
  • Local system administration privileges

The installation of OnlinePrinter follows the standards of "Windows Installer". The installation file is currently only available in English.

Download OnlinePrinter for Windows.

 

Requirements for Mac

  • MacOS 10.13: High Sierra or higher
  • Local system administration privileges

Download OnlinePrinter for Mac.

Drag the OnlinePrinter icon to the Applications folder.

If you encounter problems while installing OnlinePrinter, please refer to Troubleshoot OnlinePrinter.



 

OnlinePrinter settings

  1. Go to Settings > Print management.
  2. Click Guide - Printer settings (recommended) and follow the instructions. 

Note:  If you use Firefox you may receive a message the first time you use the printer software. You must accept to open the link in order for OnlinePrinter to work properly.

If you use Safari you have to allow OnlinePrinter to open when you make the settings as well as each time you print labels and documents.

 

Troubleshoot OnlinePrinter

Problem Solution
Error message saying that the program can not be run on your type of processor or operating system.

You probably have a 32-bit operating system and need to download another installation program.

Please contact customer support.
Error message saying "Java runtime dll is missing". Download and install the necessary program library. Download
The program does not start. (Mac only) Go to System preferences > Security and privacy and click "Open anyway".
The program does not start.

Delete the program's working folder and enter new printing settings.

  1. Exit OnlinePrinter.
  2. On PC, go to Local disc (C:) > Users > <your user name> > unifaun.
  3. On Mac, go to Macintosh HD > Users > <your user name> > unifaun.
  4. Delete the folder called "webprinter or "webclient".
  5. Log in to nShift Delivery.
  6. Go to Settings > Print management.
  7. Click ”Guide – Printer Settings (recommended)” and go through the steps.

 
Error message saying that the program does not show. Click Activate OnlinePrinter Client.
  • Error message saying "The procedure could not be prepared"

or

  • No printout and no explicit error message

or

  • Log file
[UpdateThread] ERROR com.unifaun.online.printer.UpdateThread - 
Failed to update 
applicationcom.unifaun.client.launcher.UpdaterManifestException: 
Failed to download manifest

Add the following IP network to the firewall configuration:

193.183.118.0/24

193.183.119.0/24

 

 

The support staff might request an information file from you in order to help you solve a problem.

  1. Go to OnlinePrinter by accessing the application via the system tray. Right-click on OnlinePrinter > Open.
  2. Choose Archive > Create an information file and save the zip file.
  3. Attach the zip file to an email and send it together with a problem description and your user ID to customer support.

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