Sections in this article:

• Introduction
• Email pre-notifcation - Standard printing
• Email pre-notification - Printing favorites
   

Introduction

• With email pre-notification you can send advance information to your customer about a shipment. In addition to shipment information, the notification contains a traceable package ID and often contact information for the carrier.
   
• With branded email pre-notification you create notification templates, e.g., with your company's logo, an offer, or an ad.
   
• You can add a message to the receiver. The receiver’s country decides the language used in the message. English is used when the official language is missing.
  
  Available languages:
  •  
    • Danish
    • Dutch
    • English
    • Finnish
    • French
    • German
    • Norwegian
    • Swedish

• If you use the item directory, you can choose to include information about items in the email. This might replace a packing slip.
   
• You can use pre-notification with standard printing and printing favorites.
   
• For using pre-notification through APIConnect, please refer to the REST API documentation. For XML, please refer to the XML file specification.
  
   

Email pre-notification - Standard printing

1. Go to Shipments > Standard printing and enter your shipment details.
    
2. In the Options section, check the Pre-notification (email) box.
    
3. You can type a personal message in addition to the general text used in the notification. Use pipe characters, (|), for line breaks.
    
4. If you use branded email pre-notification, select a template.
    
5. Click Print.

Email pre-notification - Printing favorites

1. Go to Maintenance > Printing favorites.
    
2. Click New Printing favorite, or Search followed by the edit icon to the left of an existing printing favorite.
    
3. For a new printing favorite, enter details as instructed for printing favorites.
    
4. For both new and existing printing favorites, go to the Service and addons section and click Change.
    
5. Scroll down to the Options section and check the Pre-notification (Email) box. You can specify whether the information should be hidden, locked or selectable.
    
6. You can type a personal message in addition to the general text used in the notification. Use pipe characters, (|), for line breaks.
    
7. If you have branded email pre-notification, select a template.
    
8. Go to Shipments > Printing favorites to use the printing favorite with email pre-notification for a shipment. 

You can add email pre-notification to an existing printing favorite for a single shipment.

1. Go to Shipments > Printing favorites.
    
2. Select printing favorite by clicking the use icon .
    
3. On the page Print - shipment and addons, in the Options section, select Pre-notification (Email). The setting is not saved in the printing favorite.

Example:

Read about branded e-mail notifications in our article: Branded email notifications