Most orders run through smoothly and usually do not cause many complications. However, sometimes it doesn't always go as planned and you may see an error message. If the error message does not make sense or seems complex, both Webshipper and Traede will be happy to help. 

To help you get started, Traede has created a small 5-minute video guide to help you get through your error message as quickly and easily as possible. 

Take a look here:

In short, follow the directions in the guide and send an email to Webshipper support from the following recipe:

1. Subject line. Best kept short and precise.
   
   
2. Remember it is important to add the attached file you have created in the first 2 minutes of the video.
   
   
3. Include your Webshipper account name/subdomain (For help on how to find your ID, click here).
   
   
4. Include the error message.
   
   
5. Send it to customer service.