Q: Why is nShift performing price indexation?
A: We continually enhance our product and services ensuring you great levels of quality and value to meet your business needs. To do this we need to adjust our prices in line with the general cost of development in the economy where we operate, to enable us to continue delivering great products and services.

Q: When will the price indexation occur?
A: The updated price will be included at the time of your annual subscription fee renewal.

Q: Are you going to index your prices again during the renewed subscription term?
A: No, this price will be the same for the next 12 months.

Q: Are you legally allowed to index the price of the subscription?
A: Our product is sold by recurring subscription contracts. This means the price can be adjusted when a new subscription period begins. You can read more in the nShift terms and conditions.

Q: I plan to grow my business next year and my shipment volume will increase significantly, how will that affect the price?
A: Our prices scale by volume, which means your price per package will be reduced if you move your subscription to a higher tier. Please reach out to sales and they will provide a suitable solution for your needs.

Q: Can I stay on the old prices?
A: No. The indexation is applied to all customers on the subscription plan effective when your renewal is due.

Q: Why have I received a letter regarding the price indexation?
A: Although our general terms and conditions do not stipulate that we are required to send out pre-information about price changes, we want to be as transparent as possible with our customers. We also believe that this information is useful to know, should reduce any confusion and will reduce the number of questions about the next invoice where indexation is applied.

Q: How do I get in touch with someone from nShift to discuss the price indexation?
A: If you have questions regarding the price indexation you can reach out to our customer services team and we will do our best to answer your question or route you to someone who can. If you have questions and want to log a ticket please use this webform.