This article will explain how to use and understand the Carriers, Products, and Services configuration items available for our cloud solutions, Ticket (web-based book and print solution), and Shipment Server (API solution).
Content in this article:
Activated Carriers
When you edit an Actor, you will be sent to a page with the overview of all your activated carriers. Next to each carrier you will find the following information:
- Country - country of the carrier integration. Some carriers have offices and integrations in multiple countries. If the country says International the integration usually works in multiple countries.
- Concept id - used in API requests to identify a carrier. Only relevant for Shipment Server customers.
- Activated products - shows the number of activated products on a carrier.
- Available products - shows the number of available products that are not activated.
- Edit - click to edit a carrier. This will open an overview of Product Groups.
Click the New button to order a carrier from the nShift carrier library. The form will be sent to nShift Customer Service who will contact you with further details.
Example:
Product Groups
When you edit a carrier, you will be sent to a page that shows all Product Groups (sometimes called subcarriers) on the carrier.
- Activated products - shows the number of activated products on a carrier.
- Available products - shows the number of available products that are not activated.
Click New to add more Product Groups and Products. Please read the important information about Products below.
Example:
Products
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Important note: Some products require additional configuration like counters or special customer numbers that must be obtained from the carrier and added to your setup by nShift Customer Service. You will still be able to activate the product in the setup configuration but if something is missing in the configuration, you will get an error message when you try to use it. |
Click Edit next to a Product Group to open a list of activated products. The product list contains information about:
- Concept id - Used in API requests to identify a carrier. Only relevant for Shipment Server customers.
- Restricted - Restricted products are marked with an exclamation mark if you try to activate them. Restricted means that it requires a special agreement with the carrier to use the product. Only activate restricted products if you are certain that you are allowed by the carrier to use them. Using restricted products may be subject to additional costs.
Example:
Services
Services can be activated when you edit a product. Click New Configuration and choose Services.
Example:
- Id - Used in API requests to identify a service. Only relevant for Shipment Server customers.
- Enabled - check a field next to a service to activate it or remove the check mark to disable.
- Default - if checked, the service will be selected by default.
- Read only - If checked, users can only see the service but not change any selections during booking.
- Restricted - Restricted means that it requires a special agreement with the carrier to use the service or the service may require some additional configuration. Only activate restricted services if you are certain that you are allowed to use them.
- Use the hamburger icon to drag and drop the services to change the order of the list.
Further reading
Read more about the setup configuration features here:
- Using the setup configuration interface (Ticket Self Service)
- Setup configuration - Shipment Completion (Ticket Self Service)
- Setup configuration - DG Office (Ticket Self Service)
- Setup configuration - Price Calculation (Ticket Self Service)