GLB B1: an exception occurred: nl.copernicus.niklas.module.includes.NiklasTransformerException: GLB socket error response received: :E002:T330: XXX: wrong format for a specific tag
You are trying to book a shipment with carrier GLS. Error code T330 is directly transmitted by the carrier and signifies an issue with the zipcode of the receiver. The XXX in the error message usually show the value you have entered that the carrier is having trouble with. Please consider the following possible causes:
- Is the length of the zipcode accurate according to the zipcode rules of the specific country you're trying to send to?
- Make sure that the country code is not entered in front of the zipcode and that only the zipcode is in the zipcode field.
- Are there any special characters in this field that should not be there?
The carrier cannot find a route based on the value you have entered in the zipcode field. Please check the receiver address data, using for instance Google to see if the entered address exists and adjust the address accordingly.
Should you need further assistance with this issue, please do not hesitate to contact us at firstname.lastname@example.org and please send us the reference of the shipment that you're experiencing issues with.