My parcel doesn't show up automatically. What's wrong?
Parcels show up automatically in My Parcels based on the mobile number or email address you gave at registration. If your parcel doesn't show up despite this, you can add it manually.
My parcel from PostNord doesn't show up automatically. What's wrong?
Some parcels from PostNord don’t show up automatically. You then have to add these manually.
I don't get a validation email when I register in the app. What's wrong?
For some addresses, including ones ending in @hotmail and @live, e-mails are filtered as junk mail. We have been in contact with Microsoft about the issue and it should be resolved by now. If you still have not received a validation e-mail, please have an extra look in your junk mail folder.
What carriers are supported in My Parcels?
We work continuously to add more carriers to My Parcels. The following carriers are supported at the moment:
Sweden: DHL, Bring, Citymail, DB Schenker, PostNord, Best, Early Bird, Instabox, Budbee, Bussgods, Posti, Airmee and Premo.
Finland: DB Schenker, Posti, Matkahuolto, Kaukokiito, PostNord.
What is My Parcels+ ?
My Parcels+ is a function for e-tailers that, for example, want their logotype in the app.
Can I use My Parcels as a company?
My Parcels also works if the recipient is a company. The app doesn't make a difference whether the recipient is an individual or a company.
What is Mobile BankID?
Mobile BankID is an e-identification that you can use to prove your identity.
How do I get Mobile BankID?
You need to get your Mobile BankID from your bank. Contact your bank to find out more.
Which carriers supports mobile BankID today?
We are constantly working to improve My Parcels with new features. Right now there is support for mobile BankID on parcels from DHL.
How do I use Mobile BankID in My Parcels?
To collect a parcel with mobile BankID you need the following:
- Make sure the parcel has been added automatically to My Parcels (via the settings).
- Ensure that mobile BankID is installed on the same device as My Parcels. Once you have identified yourself with mobile BankID, it is enough to show the digital advice in My Parcels at the pickup point to collect the parcel. You can also share the digital advice with someone else who can then collect the parcel for you without having to show identification.
Why does it not work to identify with mobile BankID?
This may be because the information we received indicates that you are not the recipient of the package.
Customer service - questions about a parcel
For any questions regarding your parcel or an ongoing delivery, please contact the answerable carrier.
Customer service - questions to us behind the app
If you have technical questions, suggestions for improvement or feedback regarding the app.
Or if you are an e-retailer and want to know more on how you can use the app My Parcels to improve your delivery experience or if you want to know more about other products from nShift please contact us here.