My parcel doesn't show up automatically. What's wrong?

Parcels show up automatically in Mina Paket based on the mobile number or email-address you gave at registration. If your parcel doesn't show up despite this, you can add it manually.

My parcel from PostNord doesn't show up automatically. What's wrong?

Some parcels from PostNord don’t show up automatically. You then have to add these manually.

I don't get a validation email when I register in the app. What's wrong?

For some addresses, including ones ending in @hotmail and @live, e-mails are filtered as junk mail. We have been in contact with Microsoft about the issue and it should be resolved by now. If you still have not received a validation e-mail, please have an extra look in your junk mail folder.

What carriers are supported in Mina Paket?

We work continuosly to add more carriers to Mina Paket. The following carriers are supported at the moment:
Sweden: DHL, Bring, Citymail, DB Schenker, PostNord, Best, Early Bird, Instabox, Budbee, Bussgods, Posti, Airmee and Premo.
Finland: DB Schenker, Posti, Matkahuolto, Kaukokiito, PostNord.
International: DHL

What is Mina Paket+ ?

Mina Paket+ is a function for e-tailers that, for example, want their logotype in the app.

Can I use Mina Paket as a company?

Mina Paket also works if the recipient is a company. The app doesn't make a difference whether the recipient is an individual or a company.

What is Mobile BankID?

Mobile BankID is an e-identification that you can use to prove your identity.

How do I get Mobile BankID?

You need to get your Mobile BankID from your bank. Contact your bank to find out more.

Which carriers supports mobile BankID today?

We are constantly working to improve Mina Paket with new features. Right now there is support for mobile BankID on parcels from DHL.

How do I use Mobile BankID in Mina Paket?

To collect a parcel with mobile BankID you need the following:

• Make sure the parcel has been added automatically to Mina Paket (via the settings).
• Ensure that mobile BankID is installed on the same device as Mina Paket. Once you have identified yourself with mobile BankID, it is enough to show the digital advice in Mina Paket at the pickup point to collect the parcel. You can also share the digital advice to someone else who can then collect the parcel for you without having to show identification.
  
  

Why does it not work to identify with mobile BankID?

This may be because the information we received indicates that you are not the recipient of the package.