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Restarting the Consignor Service and trouble shooting

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Malene Tidemann
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The Consignor On-premises server (ConsignorServer.exe) is a Windows Services application and can be controlled by the Windows Services application. The service must be running for Consignor to work. After updating Consignor and during trouble shooting, it is often a good idea to restart the service.

This article will explain how to start and restart the service, and suggest a number of things you can try during trouble shooting:

 

Starting and restarting the Consignor Service

Restarting the service from Consignor:

  1. In Consignor On-premises, go to Tools in the top menu and select Restart Consignor On-premises Server...

    restart.png

  2. Click Restart Now and click Yes when you are asked to confirm the restart.

    restart_now.png


Restarting the service from the Windows Services application:

  1. In Windows, go to Services by using the command services.msc or choose Control Panel > Administrative Tools > Services.

  2. Find the service named ConsignorServer.

  3. If it's not running, either right-click and choose Start or click the Start button. If it's already running, then restart it by right-clicking and choosing Restart or by clicking the Restart button.

    services.png

  4. Wait for about 20 seconds, then start Consignor again. If you experience a database error, Consignor was started before the service was ready. In that case wait a little and click Try again.

 

Dependencies on other services.

Consignor is dependent on Remote Procedure Call and Network Store Interface Service. Check that these services are running - the Consignor service will not start as long as they are not running.

  1. In Windows, go to Services by using the command services.msc or choose Control Panel > Administrative Tools > Services.

  2. Find Remote Procedure Call and Network Store Interface Service and check that they have the status Running.

 

Uninstalling/Installing the Consignor service

  1. Locate the Consignor folder: C:\Program Files (x86)\Consignor

  2. Find and run UnInstallService.bat - this will uninstall the service

  3. It may be necessary to restart the server before a service can be added again.

  4. Run InstallService.bat to install the service again.

 

Consignor cannot connect to the Consignor service

If you see the following message when you try to start Consignor, the Consignor service has stopped running.

10061.png

  1. In Windows, go to Services by using the command services.msc or choose Control Panel > Administrative Tools > Services.

  2. Find the service named ConsignorServer.

  3. Right-click and choose Start or click the Start button. If it is already running, then restart it by right-clicking and choosing Restart or by clicking the Restart button.

  4. Wait for about 20 seconds, then start Consignor again. If you experience a database error, Consignor was started before the service was ready. In that case wait a little and click Try again.

  5. Consignor should be able to start now. If not, try to restart the machine running the Consignor server. 

If the problem persists, please contact our customer service.

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