Many customers have an SLA (Service Level Agreement) with their carriers about transit times for given products, e.g. delivery within X days or within a delivery window. If you have an SLA with your carriers or some of them, you can get reports from Portal showing you how many shipments are delivered according to the SLA. 

This article will cover the following:

• Carrier Performance Reports
• Ordering a carrier performance setup
• Use cases examples

Read the FAQ about Carrier performance here.

Carrier Performance Reports

If you have Carrier Performance activated on your account, you have access to different reports under Insights in Portal.

Carrier Performance Report

The Carrier Performance Report lets you create a report with a lot of different data which can be filtered and customized to fit your needs.

1. Log in to Portal and go to Insights in the top menu.
   
   
2. Select Carrier Performance Report. Use the default filter settings or filter the data by selecting the carriers and products you want to be included in the report. Click the action wheel to remove and add different columns to the report.
   
   
3. Select a date range and click Run report. The generated report will show you a list of shipments including the SLA Status. 
   
   
   
   
4. You can download the report as an Excel or CSV formatted file by clicking the download icon in the top right corner. 
   
   

Carrier Performance Chart 

You can also make a graphical chart showing carrier performance.

1. Go to Insights in the top menu.
   
   
2. Select Carrier Performance Chart. Select the carriers, products, and services you want to include in your chart.
   
   
3. Select a date range and click Run report. 
   
   
   (Please note that the chart is an illustration and does not reflect the actual performance of the carriers)
   

Performance Exception Detail

The Performance Exception Detail report gives you an overview of how many times each type of exception occurs.

1. Go to Insights in the top menu and select Performance Exception Detail.
   
   
2. Configure the filter options to include the desired data.
   
   
3. Select a date range and click Run report. 
   
   
   

Ordering Carrier Performance setup

The configuration containing your specific SLAs is stored in an XML file. This contains transport time to different areas and what triggers the pickup. Contact us if you would like to set up an XML file and start measuring Carrier Performance. 

Carrier Performance can only be measured on the carriers that DeliveryHub receives return data from, to determine when the delivery takes place. Our consultants will know which carriers provide return data.

Use case examples

Could measuring carrier performance be beneficial for your company? Here are a few examples of use cases that could benefit from measuring carrier performance in Portal:

1. You have an SLA agreement with a carrier that covers the delivery time for different products. You want to see how the carrier performs according to this on both product and service level.
   
   
2. You get a discount on the freight cost when the carrier fails to deliver according to the SLA agreement and you would like a weekly/monthly overview of the relevant shipments.
   
   
3. You use a number of carriers and would like to compare how they deliver. You would like weekly/monthly reports comparing their performance.