This article explains what automated market routing is, when to use it and how to configure it in nShift Returns.
What is automated market routing?
When integrating with nShift Returns and pushing orders, you are by default required to assign the correct market to each order using a market code.
Automated market routing removes that manual step. Instead, you define rules that map destination countries to specific markets, and Returns automatically routes each incoming order to the right market based on the customer's country.
Get started
Step 1: Open General Settings
In the Returns Portal, go to Settings → General Settings.
Step 2: Enable Automated Market Routing
Find the Automate Market Routing toggle and turn it on. A Market Mappings section will appear below.
Step 3: Add your first mapping
Once enabled, you will see your markets listed. For each market, add one or more country mappings:
- Select a market - choose the market you want to route orders to.
- Assign countries - browse by continent or search by name, then select the countries that should route to this market.
Note: Each country can only belong to one mapping. Countries already assigned elsewhere will appear as "In use" and cannot be selected again.
Step 4: Save your configuration
Click Save changes. Your routing rules are now active and Returns will automatically assign incoming orders to the correct market based on the customer's country.