Here's what's new and improved in this release of nShift Returns.
Admin Portal
- Approve and reject actions are now recorded as events on a return. You can see who approved or rejected a return and when.
- When a manager generates a shipping label on behalf of a customer, their name is now recorded in the return's event history. This makes it easier to track who took action on a return.
- Automated market routing is now available under General Settings. Enable the toggle to configure mappings between markets and destination countries - orders are then automatically routed to the correct market based on where they come from.
- You can now enable shipment import from the Returns Portal directly from Settings → Portal Integration. This is an alternative integration method for merchants who don't already have order data in Returns - if your current integration is working as expected, keep this setting off. Learn more here
- Pages in the Admin Portal and Self Service Portal now load faster.
API
- The Pull API return summary now includes a
latestActivityfield, showing the timestamp and actor (user, API, or system) of the most recent event on a return
Example:
"latestActivity": {
"timestamp": "2026-06-16T08:34:44Z",
"initiatedBy": {
"type": "user",
"email": "test@nshift.com"
}
},