This article explains how to control which markets a user can view and configure in nShift Returns. This is particularly relevant for 3PLs and multi-brand organisations where different users should only have access to specific markets.
Two types of market access
Portal supports two independent layers of access control:
- Data Access - controls which market data a user can view, meaning which orders and returns are visible to them
- Configuration Data Access - controls which markets a user can edit and configure, meaning which market settings and setup they have access to
These are separate from each other and can be used independently or together depending on your organisation's needs.
Data Access - which market data a user can view
Data Access controls which orders and returns a user can see in Returns Admin. Access is granted per market, meaning a user will only see order and returns data belonging to the markets they have been given access to.
Example: A customer service agent may only have access to order and returns data for Sweden and Finland, and not for other markets within the same organisation.
How to set up Data Access
- Go to Settings → Customer Users and click the user you want to edit.
- Open the Data Access tab.
- Select the member accounts (i.e. markets) this user should have access to.
- Click Save.
Configuration Data Access - which markets a user can configure
Configuration Data Access controls which markets a user can edit and configure in Returns - meaning which market settings and setup are visible and editable to them. This has no impact on which order and returns data a user can see.
Your company operates in one of two modes:
Basic Configuration (most customers) All users can view and configure all markets. No additional setup required.
Advanced Configuration (3PLs and multi-brand organisations) Each user is assigned to one or more configuration scopes and can only view and configure the markets within their scope.
Example: A company operates across multiple brands and markets. Each brand has its own e-commerce manager who can only view and configure the market settings belonging to their brand — they cannot see or edit the configuration of markets belonging to other brands within the same organisation.
How to enable Advanced Configuration
Advanced Configuration is enabled at company level and requires some initial setup in Portal before users can be assigned to configuration scopes. At a high level the process is:
- Enable the Configuration Data Access policy in Portal.
- Create your configuration data access structure (e.g. by brand, division, or client).
- Assign users to the relevant scopes.
- When creating a new market in Returns, users select which configuration scope it belongs to.
For full setup instructions, see Setting up Configuration Data Access.