Pick-up Code lets store staff hand out parcels to customers using a unique code. No need to search by name or tracking number. When a parcel arrives at the store, a code is sent to the customer by SMS or email. When they come to collect, they provide the code and the agent uses Scan App to find and release the correct parcel.

Before you start

Pick-up Code must be set up in your Book & Print platform before agents can use it. This is done by your admin:

• The Pickup Code field must be added to shipments under References, via import file, or via API (ReferenceKind 327).
• Codes are typically generated externally and imported. They are not created inside Scan App.
• Customers receive their code via SMS or email, triggered by a scan event (e.g., "Ready for pick-up") configured in Action Center.
• If your workflow uses Storage Location, configure it on the relevant arrival event in Action Center → Settings → Scan App Events — set it to Required or Optional so staff record where each parcel is shelved when it arrives.

How to use Pick-up Code

1. From the main screen, open the menu and tap Pick-up.
2. Enter the customer's pick-up code (case-sensitive) and tap Next.
3. Scan App retrieves the matching shipment(s) from the system and displays their status and storage location.
4. Locate the parcel — the storage location shown tells you where it was shelved when it arrived.
5. Tap the parcel to select it.
6. Select the appropriate delivery event (e.g., "Picked up by receiver").
7. If configured in Action Center, you may be prompted to capture a signature as proof of collection.
8. Tap Complete to upload the event.

Pick-up codes are valid for 30 days from when they are generated.

Multiple parcels under the same code

If several shipments share the same pick-up code, Scan App handles this in two ways:

• Different receivers, same code — a "Multiple Receivers" screen appears. Select the correct receiver before proceeding.
• Same receiver, same code, same order number — the shipments are merged and shown under one receiver entry. Complete the event once to cover all parcels in the group.

Tips

• Pick-up codes are case-sensitive. If a customer says the code isn't working, check capitalisation.
• If Storage Location is enabled in your Action Center setup, it appears next to each parcel so you can quickly find the right shelf without searching manually.
• If a parcel does not appear, the code may have expired (30-day limit) or the shipment may not yet have arrived in the system — check with your admin.