Functionalities determine what a user can view and manage within the Returns Portal. Access is role-based, meaning permissions are granted depending on the user’s assigned functionalities.

Below is an overview of the available functionalities and what they allow users to do.

Available Functionalities

Orders Page

View all customer orders and initiate returns on behalf of customers.

Returns Page

Manage and process return orders.

Analytics Page

Access return rate data and performance insights.

Inbound

View returns that are in transit or waiting to be scanned.

Product Analytics

Access return analytics at product level.

General Settings

Manage API credentials and general portal configuration.

Export / Import

Export or import market settings.

Widget Settings

View and edit market and widget configurations.

Analytics Export

Export analytics data as a raw data file.

Create Market

Create a new market.

Edit Market

Modify an existing market’s settings.

Delete Market

Permanently delete a market.

Copy Market Settings

Copy configurations from one market to another.

Plan-Based Functionalities

Some functionalities are only available depending on your subscription plan:

• Professional plan: Access to Claims

• Premium plan: Access to Claims and Exchanges