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Getting started with Track & Trace reports

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Malene Tidemann
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The Track & Trace tab in nShift Track allows you to create detailed reports on shipments, packages, statuses, returns, and more.

 

To access Track & Trace, log in to nShift Portal and navigate to Track > Track & Trace.

Overview of features:

 

Note: The features available in Track & Trace depend on your user profile and subscription. You may see all or only some of the modules described below.
 

 

Shipment

Use the Shipment feature to create reports at shipment level. This is useful when you want an overview of complete shipments and their progress.

Filtering options include:

  • Date range
  • Location
  • Actor
  • Carrier
  • Product
  • Status category
  • Status
  • Countries

You can customize your report layout by selecting the action wheel action-wheel.png in the upper-right corner to choose which columns to display.
 

All reports can be exported to:

  • Excel (.xlsx)
  • CSV

For more details, see the guide Exporting report data from nShift Track to CSV or Excel.

 

Package

The Package feature lets you generate reports at the individual package level. This section is ideal when you need detailed tracking of specific parcels within a shipment.

You have the same filtering options as in the Shipment module:

  • Date range
  • Location
  • Actor
  • Carrier
  • Product
  • Status category
  • Status
  • Countries

Column configuration and export options function the same way as for Shipment reports.

 

Radar

Radar allows you to generate reports based on shipment statuses, such as all shipments currently out for delivery or delayed. It is similar to 

  • Radar can search status data up to 6 months old.

  • Useful for proactive monitoring and operational follow-up.

     

Return

The Return feature displays reports containing only return shipments. Return shipments are shipments created with carrier services classified as return services, e.g. "Return pickup" This helps you track the flow and status of goods coming back from customers or partners.

Filtering options and export capabilities are similar to the Shipment and Package modules.

 

Recycle

Use the Recycle feature to create reports on recycle pallets. This is relevant for companies managing returnable packaging or pallet pools. 

Not all carriers support recycle pallets.

 

Active Container

This feature is relevant if you use containers in Ship. You can create reports showing active containers and their content. 

Learn more about containers in these articles:

Shipment Emissions

This feature is only available if you have a subscription for Emissions Tracker. Emissions Tracker helps you gain visibility of your transport emissions and enables you to track and report.

Read more in these articles:

 

Search

The Search feature allows you to create reports through text-based queries. This is useful when you have specific reference numbers, customer names, or shipment identifiers and want to quickly locate related data.

 

Customizing and exporting reports

Within each module, you can:

  • Apply filters to narrow down your results.
  • Click the action wheel to configure which columns are visible.
  • Export any report to Excel or CSV for further analysis or sharing.


Further reading:

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