The Shipping refund setting allows you to refund the original shipping cost when a customer returns their entire order.
The shipping fee is refunded only when:
- The shipping-refund setting is turned on in the admin (you can enable it per flow).
- The return is a full return, meaning the customer sends back all items, and none are marked as REJECTED or REMOVED.
When all criteria are met, the customer is refunded the full amount of the order’s original forward-shipping cost.
How to enable Shipping refund
- Go to Widget settings > Market Setup.
- Scroll down to Return policies or Claim policies (depending on which flow you want to configure) and click to expand the relevant policy.
- Toggle on Shipping refund.
- Click Save and apply.
Once enabled and the return meets the full-return criteria, nShift Returns will automatically include the shipping refund in the totals.