Widget Backend

• Added support for an admin override on returns flagged as “non-returnable products”.
  • End consumers will still not be able to register these returns.
  • Admins, however, can now override them when necessary.
• We also support overrides for returns marked as “period exceeded”, allowing merchants to process returns for items that have passed the return window.

Reach out to customer service for activation of override features.

Frontend

• Enhanced Inbound Analytics
  • Added three new views: "Returns Awaiting to Be Scanned", "Returns handled this week vs. the previous week" and "Average resolution time".
• Improved Most Returned Products view.
  • The view has been redesigned for a clearer layout.
  • It now displays 10 products instead of 5.
• Timezone Improvements
  • The Returns Portal now automatically displays in the correct local timezone, based on the customer’s browser settings.

General

• Minor bug fixes and improvements