The Returns overview page in the nShift Returns admin interface allows you to manage return requests efficiently. You can filter returns by criteria such as status, shipment status, return type, and more.  Additionally, you can search for specific returns and view detailed information, including refunds and reconversions. 

This guide will walk you through the main features and functionalities of the Returns overview page.

Navigating to the Returns overview page

1. Log in to your nShift Returns account.
   
   
2. Click Admin in the top navigation bar.
   
   
3. Click on the Returns tab.
   
   

Page layout

The Returns overview page is divided into two main sections:

1. Filter

The filter panel allows you to narrow down the list of returns based on specific criteria:

Status: Filter returns by their current status (e.g., Processed, Pending). Item status: Status of the item, e.g., All accepted, all rejected. Shipment status: Filter returns by the current shipment status. Return type: Choose from different return types such as Claim, Refund, or Exchange. Return created via: Filter based on the channel through which the return was created. Remarks: Search for returns with specific remarks. Market: Filter returns by the associated market. Start date and End date: Use the date pickers to filter returns within a specific time range. Clear all: Click this link to reset all filters.

2. Returns list 

The main section displays a list of return requests in a table format with the following columns:

• Return # - Unique identifier for each return request
• Order # - The order number associated with the return
• Alternative Order # - Order ID used with the API.
• Created - Date and time when the return was created
• Customer -  Customer's name and email address
• Status - The current status of the return (e.g., Processed)
• Shipment status - Current status of the return shipment
• Return type - The type of return (e.g., Claim, Refund)
• Reconversion - The reconversion amount (if applicable)
• Refund - The refund amount processed for the return
• Market - The market associated with the return request
  
  

Example:

The Columns button lets you choose which columns you want to see on the page. 

To find a specific return request, you can use the Search field at the top of the page by entering an order number, tracking number, customer email, or customer name.

You can use the pagination controls at the bottom of the page to go to specific pages and adjust how many orders are displayed on each page.