This article will explain how to configure custom translations and keys for your reasons. Reasons are the choices your customers can make when making a return. 

1. Go to Settings in the top menu and choose Custom reasons in the menu on the left.
   
   
   
   
2. Select the language from the drop-down menu at the top.
   
   
   
   
3. Fill in custom keys and translations - see more information below.
   
   
4. Click Save changes.

Explanation of the columns

• Key: the nShift value returned in APIs and reports.
  
  
• Translation: The translation by nShift for each language.
  
  
• Custom key: Any key added here will replace the nShift key in the API. The custom key remains the same across all languages.
  
  
• Custom translation: Text entered here will replace the nShift translation in the Return widget and Admin interface. A custom translation can be added for each language.

Note: If no custom key or translation is added the default values will be used.