Major features:
Forgot order number feature
Our login mechanism is based on email and order number, but it is easy for an end-customer to forget the order number, lose the receipt, etc. This new login mechanism, allows the end-customer to receive an email at the email address used for the initial order, enabling them to recover the order number.
The solution does not disclose whether an order exists for a given email; it simply informs the person that "an email will be received if we find any orders with that email". This approach ensures that no one can obtain order information through brute-force attempts
After receiving the email, clicking on Show my orders will log the user into the return widget, displaying the customer's orders with the vendor.
Block mixed returns
The purpose of this feature is to enable customers to prevent their end-customers from simultaneously returning an item for a refund and submitting a claim for the same item. This allows for more granular control over the shipping, handling, and other aspects of the return process.
This can be enabled from the Self-Service via the following toggle:
When this option is turned off, an end-customer who has already chosen to perform a specific action on an item, such as returning it, will see an error pop-up indicating that mixed returns are disabled if they attempt to claim a second item:
Other features in the release:
- Fetch product information translations from Shopify. Turning on this feature allows us to display information about the product, product variant and metadata (size, color etc.) in the language that the widget is being rendered in, after syncing it from Shopify.
- Sending customer-specific details to Ship about what type of content is in the parcels that are being shipped.
- Ability to show custom PUDOs in the new widget via the WS API.
- Exposing fulfillment ID from Shopify in the Public API
- Change UI to have labels according to flow, for example, “Reasons for Claim” if a claim is being performed instead of “Reasons for Return” all the time.
- Improvements to the Ship integration, making a number of fields optional, so it is easier to set up new carriers.