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Return shipments

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Malene Tidemann
Updated

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Introduction

There are different ways of creating return shipments in nShift Delivery. Most importantly, you have to know which services are included in your agreement with your carrier(s) and how and when to use them.

Please contact your carrier if you are unsure of which services are included in your agreement or which services to use in specific cases.

The option Link to print can be used in all of the above methods.

 

Choose the correct method

The method you use to create a return shipment depends on various factors:

  • Are you creating a return for a single shipment?

    Do you create the same kind of return shipments regularly?

    Standard printing is useful for single shipments while printing favorites is an efficient way of streamlining your delivery management.

  • Does the carrier offer specific return services?

    Should you use different return services for parcels and pallets?

  • What is your preferred way of working?

    • Do you prefer creating the return shipment only when the return has been requested and is to be executed?

    • Do you want to include printed return labels in your parcels?

    • Do you prefer emailing a link to the return shipment?

Note: No matter which method you use, you should always keep your address part as the sender. nShift Delivery will automatically invert the address parts for return shipments.

 

 

Create return shipments using Standard printing

  1. Go to Shipments > Standard printing.

  2. Select Sender and Receiver. You should always use your address part as the sender. nShift Delivery will automatically invert the address parts for return shipments.

  3. In the Service section, select Normal, Only return or Normal and return and select a service. 

    return-selection.png

    Use Normal if the carrier offers a specific return service and Only return in those cases where the carrier does not offer a specific return service. The available services will change depending on which tab you select.

  4. Click Next to continue creating your return shipment.

  5. Enter relevant shipment information, such as addons, options and parcel details. Link to print may be a suitable option for return shipments.

  6. Click Print or Print PDF to print immediately, or Store for later printing.

Learn more about how to use standard printing, such as saving sender/receiver to your address book and adding parcels to your shipment.

 

 

Create return shipments using Printing favorite

Printing favorites offer a lot of different settings and options. This is one example of how it can be used for return shipments:

  1. Go to Maintenance > Printing favorites.

  2. Click New printing favorite and give the printing favorite a name.

  3. Go to the Senders and receivers section and click Change.

  4. Go to the Sender section and add a Default sender to which the return should be sent. You should always use your address part as the sender. nShift Delivery will automatically invert the address parts for return shipments.

  5. Check the Locked box so the default sender cannot be changed.

  6. Click OK.

  7. Go to the Service and addons section and click Change.

  8. Select a service from the Service dropdown menu.

  9. Check the Normal label or the Return label box depending on the service. You will get an error message if the combination of service and label is not valid.

  10. Enter relevant shipment information, such as addons or options. Link to print may be a suitable option for return shipments. Go to the Options section, select Link to print and enter the relevant information.
  11. Click OK and Finish to save the printing favorite.

Learn more about how to create and use printing favorites.

 

 

Create return shipments from shipment history

  1. Go to History > Shipments.

  2. Use the search function to search for shipments.

  3. Click the view icon view.png next to the shipment row of the original shipment.

  4. Click Begin printing. If you created the shipment with a printing favorite, that printing favorite will be preselected. Otherwise, Default printing favorite will be preselected. You can select another printing favorite if you, e.g. have created a printing favorite for return shipments.

  5. Click Next.

  6. Select your return service.

  7. Click Next to continue creating your return shipment.

  8. Adjust shipment information, such as addons, options and parcel details, if relevant. Link to print may be a suitable option for return shipments.

  9. Click Print or Print PDF to print immediately, or Store for later printing.

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