When a customer creates a return order, you can set different statuses for the individual items in the return order. Depending on the status of the items, an overall status will be set for the entire order.
This article will explain the different statuses and when they should be used.
Item status
- ADDED - The item was not on the original return order but was added
- MISSING - The item was not received by the warehouse
- ARRIVED - The item arrived, by tracking or warehouse
- DELETED - The item is deleted from the order
- APPROVED - The item is accepted
- REJECTED - The item is rejected
The item statuses should be set for the individual items in the return order.
Example:
A customer creates a return order and registers 2 out of 5 items as being returned. When the return order/shipment arrives for processing, it contains 3 returned items instead of 2. The 2 original items registered by the customer should be set to ARRIVED and the 3rd item should be set to ADDED.
Next, during the approval process, you can set the items to APPROVED or REJECTED. This can be done through the nShift Returns admin interface or using an API integration.
Return order status
The overall return order status is a status that is calculated based on the status of the items in the order. Possible return order statuses:
- Awaiting review
- Not processed
- Processing
- Processed
Return order status calculation:
- All items have the status ARRIVED -> Return order status is set to Processing.
- Some items have the status ACCEPTED/REJECTED/DELETED, but not all (meaning some are still pending) -> Return order status is set to Processing.
- All items have the status APPROVED -> Return order status is set to Processed.
- A mix of item statuses, all items have one of the statuses APPROVED/DELETED/REJECTED -> Return order status is set to Processed.
- At least one item in the return order has the status MISSING/ADDED -> Return order status is set to Awaiting review.